Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
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This Author published in this journals
All Journal International Journal of Social Science and Humanity
Fedianty Agustina
Unknown Affiliation
Humanities Languange, Linguistic, Communication & Media Social Sciences

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Transformation of Public Services Policy Analysis of Digital Population Identity (IKD) in Surabaya City Desak Gede Suasridewi; Fedianty Agustina; Sri Kamariyah; Widyawati Widyawati; Eny Haryati
International Journal of Social Science and Humanity Vol. 2 No. 1 (2025): March : International Journal of Social Science and Humanity
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijss.v2i1.233

Abstract

This study analyzes the transformation of public services in Surabaya City through the implementation of Digital Population Identity (IKD), focusing on efficiency, effectiveness, transparency, accountability, and public participation. Using a qualitative case study method, data were collected through interviews, observations, and document analysis from policymakers, policy implementers, and the community. The findings show a positive impact of IKD on service efficiency and effectiveness, but challenges remain, particularly related to digital literacy. Transparency has improved due to real-time information access. Accountability has increased through digital complaint features, though staff capacity needs enhancement. Public participation has risen. The study recommends enhancing socialization, digital literacy, technological infrastructure, and staff capacity to maximize the benefits of IKD.
Co-Authors Desak Gede Suasridewi Eny Haryati Sri Kamariyah Widyawati Widyawati