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All Journal Jurnal Manajemen Teori dan Terapan Journal of Entrepreneurship & Business
Babalola, Olusola Adebola
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

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Assessing The Impact of Financial Service Digitalization on SME Businesses In Lagos, Nigeria Olatunji, Fadeyi; Sajuyigbe, Ademola Samuel; Tella, Rahman Adeniran; Oke, Oluwakayode David; Babalola, Olusola Adebola; Adebayo , Wahab
Journal of Entrepreneurship & Business Vol. 6 No. 1 (2025): Journal of Entrepreneurship and Business (February)
Publisher : Program MM Universitas Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/jeb.v6i1.7212

Abstract

Purpose: This paper examines the impact of digitalization on SMEs in Lagos Nigeria, especially in digital financial services. Method: The respondents for this study were 150 owners /managers of SMEs in Lagos, Nigeria and data were analyzed descriptively and inferentially using the chi-square test. The research adopts a quantitative research strategy to analyze the difference between SME performance before and after adopting the technology, analyze the degree of technology adoption by the SMEs, and Quantitative evaluation of the advantages of digital financial services. Result: The study found that digitalization has improved SME operations, enhancing efficiency, competitiveness, and access to financial services. However, challenges like internet connectivity and security issues remain unaddressed, necessitating targeted interventions and support strategies. To maximize digitalization's benefits, the study recommends government-led awareness campaigns to highlight the advantages of digital financial services for SMEs. Additionally, partnerships with telecom firms and government agencies should be established to expand broadband access and improve internet reliability in underserved areas. Finally, training programs for SME owners and staff are essential to ensure effective use of these financial services.
Organizational Cynicism and Deviance Work Behaviour in the Banking Sector: Investigating the Role of Work-Life Balance and Perceived Organizational Support as Mediators Sajuyigbe, Ademola Samuel; Sanusi, Bolanle Mistura; Babalola, Olusola Adebola; Akinbobola, Abiola Olubunmi; Tella, Adeniran Rahman; Obi, Nwoye James
Jurnal Manajemen Teori dan Terapan| Journal of Theoretical and Applied Management Vol. 18 No. 2 (2025)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jmtt.v18i2.71017

Abstract

Objective: This study explores the mediating roles of work-life balance (WLB) and perceived organizational support (POS) in the relationship between organizational cynicism (OC) and deviant work behaviours (DWB) in Nigerian banks. It extends the application of Organizational Justice Theory and Leader-Member Exchange (LMX) Theory to the banking sector, highlighting their relevance in understanding employee behaviour within high-pressure organizational settings. Design/Methods/Approach: The data were collected through a survey questionnaire administered to 120 bank employees. Data analysis was conducted using Path Analysis Structural Equation Modelling (PA-SEM). Findings: The study indicates that organizational cynicism significantly contributes to deviant workplace behaviours, driven by factors such as poor leadership, lack of transparency, unrealistic targets, and job insecurity. However, both work-life balance and perceived organizational support were found to have a negative and significant impact on workplace deviance, indicating that better work-life balance and higher organizational support are associated with reduced employee misconduct. Moreover, mediation analysis confirms that WLB and POS partially mediate the OC-DWB relationship, suggesting that reducing cynicism alone is insufficient; organizations must also enhance employee well-being and foster a supportive work culture. Originality/Value: The study advances theoretical knowledge by demonstrating the partial mediating mechanisms through which organizational cynicism translates into deviance, and highlights the significance of social exchange dynamics and perceptions of fairness in shaping employee behaviour. Practical/Policy implication: The findings underscore the need for banking institutions and policymakers to go beyond surface-level interventions aimed at reducing cynicism. To effectively curb deviant workplace behaviours, organizations should implement comprehensive strategies that promote work-life integration, enhance organizational support systems, and cultivate ethical and transparent leadership.
Co-Authors Adebayo , Wahab Akinbobola, Abiola Olubunmi Obi, Nwoye James Oke, Oluwakayode David Olatunji, Fadeyi Sajuyigbe, Ademola Samuel Sanusi, Bolanle Mistura Tella, Adeniran Rahman Tella, Rahman Adeniran