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Nurhadiyastuti, Ameilia
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Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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The Relationship between Patient Perception of Service Quality and Polyclinic Revisit Interest Nurhadiyastuti, Ameilia; Indriyani, Yeni; Agustina, Cynthia; Setyawan, Agus
Journal La Medihealtico Vol. 6 No. 1 (2025): Journal La Medihealtico
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallamedihealtico.v6i1.1956

Abstract

The quality of health services encompasses several factors, such as service speed, diagnostic accuracy, facility comfort, the friendly attitude of medical personnel, and patient satisfaction with the services provided. Patient perceptions of service quality play a vital role in building trust and loyalty toward healthcare institutions. According to the 2024 annual report of Ir. Soekarno Regional General Hospital, while there has been a decline in overall patient visits, the number of returning patients has increased. This study aimed to examine the relationship between patient perceptions of service quality and the interest in outpatient re-visits at Ir. Soekarno Regional General Hospital, Sukoharjo Regency. The research used a descriptive quantitative approach with a cross-sectional design. A total of 146 respondents were selected using accidental sampling, determined through the Lemeshow formula based on specific inclusion and exclusion criteria. Data was collected through a questionnaire using a Likert scale, and analysis was performed using Chi-Square tests. The results indicate a significant relationship between the physical dimension (p=0.005) and interest in repeat visits. However, other dimensions such as reliability (p=0.628), personal interaction (p=1.000), problem solving (p=1.000), and policy (p=0.119) showed no significant relationship with outpatient re-visit interest. Overall, the perceived service quality was considered less than optimal, as only the physical dimension influenced repeat visit interest, while other aspects did not. Therefore, it is recommended that the hospital maintain its current physical facilities while focusing on improvements in other service dimensions to enhance patient satisfaction and loyalty.
Implementation of Leadership Commitment to Employee Performance Quality Using the Six Building Blocks Method Agustina, Cynthia; Indriyani, Yeni; Nurhadiyastuti, Ameilia; Setyawan, Agus
Journal La Medihealtico Vol. 6 No. 1 (2025): Journal La Medihealtico
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallamedihealtico.v6i1.1957

Abstract

Hospital leadership commitment plays a crucial role in planning environmental health initiatives by allocating the necessary resources. Although the achievement of Minimum Service Standards at Ir. Soekarno Regional General Hospital is considered outstanding, challenges remain, such as expired training certifications, unmet opportunities for training renewal, and procedural non-compliance by some staff members. Therefore, leadership must enhance employee career development to foster organizational commitment and improve the quality of service delivery. This study aims to analyze leadership commitment in improving employee performance at Ir. Soekarno Regional General Hospital using the six building blocks method. The research design is qualitative, utilizing semi-structured interviews with both leadership and employees. Informant sampling was conducted through purposive sampling, with data verification carried out using source and technique triangulation. The findings reveal that the leadership has established organizational commitment through policy support, optimization of information systems, training budgets, and active employee participation in decision-making. However, the application of the six building blocks method in the context of employee performance based on leadership commitment remains suboptimal, particularly in the health workforce component. While physical health support for employees is adequately addressed, mental health support in the workplace is still lacking. Therefore, more intensive dissemination of policies and mental health programs is necessary, particularly for staff in underrepresented units.
Co-Authors Agus Setyawan Agustina, Cynthia Yeni Indriyani