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All Journal Jurnal Peduli Masyarakat Indonesian Journal of Global Health research
Meiningsih, Meiningsih
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Education Health Professions Languange, Linguistic, Communication & Media Medicine & Pharmacology Nursing Public Health Other

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Strategi Optimalisasi Sistem Pelaporan E-Kohort Indasah, Indasah; Handayani, Fitri; Feryansah, Ade; Meiningsih, Meiningsih; Misrani, Misrani
Jurnal Peduli Masyarakat Vol 7 No 2 (2025): Jurnal Peduli Masyarakat: Maret 2025
Publisher : Global Health Science Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/jpm.v7i2.5825

Abstract

Penerapan teknologi informasi dalam sistem kesehatan menjadi kunci dalam meningkatkan kualitas pelayanan, salah satunya melalui e-Kohort, sebuah sistem surveilans berbasis teknologi informasi yang digunakan untuk pencatatan, pemantauan, dan pelaporan pelayanan kesehatan ibu dan anak. Kegiatan Pengabdian kepada masyarakat ini bertujuan untuk mengoptimalkan sistem pelaporan e-Kohort di Puskesmas Mendawai, Kabupaten Kotawaringin Barat, yang masih mengalami berbagai kendala, seperti keterbatasan infrastruktur, jaringan internet yang tidak stabil, serta kurangnya pemahaman tenaga kesehatan terhadap sistem ini. Metode Kegiatan Pengabdian kepada masyarakat yang digunakan meliputi observasi, wawancara mendalam, dan dokumentasi, dengan analisis menggunakan pendekatan Fishbone, USG, dan SWOT pada lingkungan Puskesmas Mendawai . Hasil Kegiatan Pengabdian kepada masyarakat menunjukkan bahwa permasalahan utama berasal dari faktor sumber daya manusia, metode, sarana dan prasarana, serta teknologi dan kebiasaan kerja. Untuk mengatasi hambatan tersebut, intervensi dilakukan dengan penyusunan Standar Operasional Prosedur (SOP), pelatihan tenaga kesehatan, penunjukan penanggung jawab sistem, serta peningkatan infrastruktur dan jaringan internet. Implementasi strategi ini menunjukkan peningkatan pemahaman tenaga kesehatan, efisiensi pelaporan, dan peningkatan jumlah data yang berhasil diinput. Dengan demikian, optimalisasi sistem e-Kohort dapat meningkatkan efektivitas pelayanan kesehatan di Puskesmas Mendawai dan berkontribusi terhadap perbaikan sistem kesehatan masyarakat.
Evaluation of Health Insurance Patient Satisfaction in Participating in the Referral Back Program for Hypertension Cases at the Community Health Center Meiningsih, Meiningsih; Indasah, Indasah; Ellina, Agusta Dian
Indonesian Journal of Global Health Research Vol 7 No 2 (2025): Indonesian Journal of Global Health Research
Publisher : GLOBAL HEALTH SCIENCE GROUP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/ijghr.v7i2.5706

Abstract

Hypertension is one of the factors contributing to non-communicable diseases that can have a negative impact on an individual's social, economic, and psychological aspects. Therefore, it has been designated as one of the diseases that requires a referral-back program. However, adherence to the referral-back program still needs to be evaluated. This study aims to evaluate the satisfaction of health insurance patients participating in the referral-back program for hypertension cases at Kumpai Batu Atas Health Center. A qualitative descriptive research was applied in phenomenology approach by interviewing 17 primary informants and 2 triangulation informants from the hospital and health center. Data collection includes in-depth interviews, triangulation, and patient medical records. Interviews are interactive and flexible, using probing techniques to explore participants’ experiences. Triangulation with health center staff, physicians, and specialists ensures validity. Data analysis follows reduction, presentation, and conclusion drawing, refining key themes, structuring findings, and verifying conclusions for accuracy. The thematic analysis yielded 4 themes: 1) the situation of referral-back program participants (diagnosed based on signs, symptoms, and predisposing factors. Some dropped out after 2-6 months due to uncertainty about the availability of medication); 2) satisfaction with the quality of service (satisfactory due to fast and accurate service. Professional attitudes were expressed appropriately and in accordance with needs. Clinical competence was displayed with quality and empathy was expressed with a humble attitude); 3) satisfaction with the value referral-back program facilitates access and fast service. Certainty and innovation are the main values for patients); and 4) perceptions of the best desired service (certainty of medication availability, easy administration, and friendly communication are highly desired).
Co-Authors Agusta Dian Ellina Feryansah, Ade Fitri Handayani Indasah Misrani, Misrani