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All Journal Jurnal Manajemen dan Ekonomi Kreatif International Journal of Management Science
Nindi Elis
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Decision Sciences, Operations Research & Management

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Praktik MSDM Inovatif dalam Upaya Pembentukan Leadership Bench di PT. Sinergi Kawan Abadi Budi Satrio Wibowo; Vip Paramarta; Abiyyu Purnanda; Nindi Elis; Ellya Dewi
Jurnal Manajemen dan Ekonomi Kreatif Vol. 1 No. 3 (2023): Juli : Jurnal Manajemen dan Ekonomi Kreatif
Publisher : Universitas Kristen Indonesia Toraja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59024/jumek.v1i3.119

Abstract

Developing a global leadership bench by advancing human resource management is an important concern for the Company to achieve a sustainable competitive advantage. Therefore, the main objective of this paper is to emphasize the role of transformational leadership of line managers in developing leadership competencies, with theoretical support from transformational leadership theory. For the above purposes, data was collected using a questionnaire and it was found that there is a large influence of line manager transformational leadership in the development of human resource management
Analysis of the "Zero Defects" Management Strategy in Improving the Quality of Inpatient Care Based on Crosby's 6 C Theory: A Case Study at Tongas Regional Hospital, Probolinggo Regency Nindi Elis; Chusnuz Zaki; Victor Anaya
International Journal of Management Science Vol. 3 No. 2 (2025): July-December
Publisher : Tinta Emas Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59535/ijms.v3i2.636

Abstract

This study focuses on the implementation of this strategy at RSUD Tongas in Probolinggo Regency, identifying challenges, and proposing solutions to optimize its implementation. The research employs a qualitative descriptive approach, emphasizing a deep understanding of the strategy's effectiveness. Data were collected through interviews, observations, and documentation from both primary and secondary sources. The "Zero Defects" management strategy based on Crosby's 6C theory has been well implemented at RSUD Tongas, focusing on eliminating errors in every aspect of inpatient care. This approach involves all staff, supported by strong management commitment, and includes intensive training, effective communication, and the formation of special teams to monitor and improve processes. Supporting factors include leadership commitment and an organizational culture that encourages innovation, while obstacles include resistance to change and limited resources. To overcome these challenges, RSUD Tongas needs to develop a more comprehensive quality assurance system and involve patients as partners in service improvement.
Co-Authors Abiyyu Purnanda Budi Satrio Wibowo Chusnuz Zaki Ellya Dewi Victor Anaya Vip Paramarta