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All Journal ITEj (Information Technology Engineering Journals) Data : Journal of Information Systems and Management
Suroso, Jarot Sembodo
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Computer Science & IT Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Mathematics

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Implementasi Model Kesuksesan Sistem Informasi DeLone dan McLean pada SVOD Platform (Studi Kasus: Netflix) Wicaksana, Nico Yonatan; Suroso, Jarot Sembodo
ITEJ (Information Technology Engineering Journals) Vol 7 No 2 (2022): December
Publisher : Pusat Teknologi Informasi dan Pangkalan Data IAIN Syekh Nurjati Cirebon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24235/itej.v7i2.98

Abstract

Abstract — Netflix is a pioneer in the video on demand subscription platform in Indonesia and remains the most popular video streaming service in the world, but Netflix has been forced to relinquish its position as the SVOD provider with the highest subscribers to become the fourth position in Indonesia. The SI DeLone and McLean success model modified by Hudin and Riana in 2016 is used in this study to determine Netflix's success factors and can be used for sustainability progress. The Smart PLS software program was used to evaluate survey data from 410 respondents, which indicated that information quality had a significant effect on system usage (Statistics T=2.85; P-Values=0.005; F-Square=0.023) and user satisfaction ( Statistics T=2.927; P-Values=0.004; F-Square=0.024). However, the quality of the system has no significant effect on system use (T-Statistics=2.628; P-Values=0.009; F-Square=0.018) but has a significant effect on user satisfaction (T-Statistics=5.219; P-Values =0.000; F-Square = 0.086). In addition, service quality has a significant effect on system usage (T-Statistics=3.447; P-Values=0.001; F-Square=0.032) and user satisfaction (T-Statistics=3.654; P-Values=0.000; F-Square = 0.043 ). The use of the system also has a significant effect on net benefits (Statistics T=6.625; P-Values=0.000; F-Square=0.16) and user satisfaction (Statistics-T=7.417; P-Value=0.000; F-Square= 0, 14). The last factor is user satisfaction which has a significant effect on net profit (T-Statistics=6.509; P-Values=0.000; F-Square=0.124). Suggestions for further research are to develop a model with other models to achieve better research results and to find out more independent variables that influence the success rate of the Netflix platform in Indonesia.
Digital Reform and Civil Service Performance: Empirical Evidence from the Implementation of SIASN, MyASN, and MOLA in Indonesia Suroso, Jarot Sembodo; Barisan
Data : Journal of Information Systems and Management Vol. 3 No. 3 (2025): July 2025
Publisher : Indonesian Scientific Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/data.v3i3.925

Abstract

This study evaluates the impact of integrated digital personnel systems namely SIASN, MyASN, and MOLA on administrative efficiency within Indonesia’s civil service. These platforms were introduced as part of a broader e government reform initiative designed to simplify civil servant workflows, reduce delays, and improve transparency. This study specifically evaluates whether the systems shorten turnaround time (TAT) for services including promotions, retirements, and inter-agency transfers. Employing a Difference in Differences (DiD) approach, this research analyzes panel data from regional civil service offices, comparing outcomes in treated and control regions before and after the implementation of digital systems in late 2022. Data sources include timestamped service records from MOLA, performance reports (LKjIP and LAKIP), and SPBE index scores as a proxy for digital readiness. Key outcomes assessed include average TAT and the percentage of services completed within national performance benchmarks. The findings reveal a statistically significant reduction in TAT across all service categories in treated regions. Retirement processing times dropped by an average of 3.4 days, while promotion and transfer services saw reductions of 1.7 and 2.0 days respectively. The percentage of on time promotions increased by 26.4%. Results were more pronounced in regions with higher SPBE scores, underscoring the importance of institutional digital capacity. Robustness checks affirmed the reliability of the findings across various model specifications. The study concludes that digital personnel systems substantially enhance administrative performance when supported by institutional capacity and strategic implementation frameworks. These findings provide actionable insights for policymakers seeking to scale digital reforms across the public sector. By reinforcing efficiency, accountability, and responsiveness, integrated systems represent a critical step toward modernizing governance in Indonesia.
Co-Authors Barisan Wicaksana, Nico Yonatan