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p-Index From 2021 - 2026
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All Journal Journal of Educational Research and Evaluation Journal of Management and Digital Business
Jantos, Anne
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Public Health Social Sciences Other

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The The Barriers in Online Assessment for Professional Certification: A Case Study In Indonesia Citra Manggalasari, Lena; Jantos, Anne; Koehler, Thomas; Yuliastuti, Yuliastuti; Wijayanti, Yureana; Setyandito, Oki; Sutarto, Sutarto; Wisni Septiarti, Serafin
Journal of Education Reseach and Evaluation Vol 7 No 1 (2023): February
Publisher : LPPM Undiksha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jere.v7i1.53839

Abstract

Certification exams conducted online must be of the same quality as those conducted on-site. To achieve this, it is necessary to conduct a study in which assessors need to identify obstacles in implementing online certification examinations which have been implemented during the Covid-19 pandemic. The study aims to analyze the perspective of the assessors to identify the barrier factors, understand the interrelation among them, and propose improvements to the online application process. The method applied was the MICMAC (Matrix of Cross-impact Multiplications Applied to Classification), a structural model, to analyze the variables based on their influence and dependence driving force. A case study was conducted on the Indonesia Hydraulic Engineer Association. The data was collected from a focus-group discussion with the assessors. The result revealed that the barrier factors consist of technical aspects, such as internet connection delay, hackers and viruses, and unverified e-document; and social aspects, such as questioning skills limitation, non-verbal communication skills limitation, and environment distraction. The study found that internet connection delay and questioning skill limitations are the barriers with the highest influence beyond other barriers in the online assessment process. Also, the questioning skills limitation factor has the highest dependency on other barriers. Hence, it can be proposed that the curricula of the assessors’ training and/or certification program, should be incorporated with the questioning skill in an online assessment environment.
Human factors in smart governance: The role of trust, experience, and perceived usefulness in shaping e-government intention to use Nugroho, Monica Clarissa Noni; Arifah, Ika Diyah Candra; Amelia, Ratih; Jantos, Anne
Journal of Management and Digital Business Vol. 6 No. 1 (2026): Journal of Management and Digital Business
Publisher : Nur Science Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53088/jmdb.v6i1.2495

Abstract

In many local government digital services, low adoption rates are often driven by limited user confidence in system reliability and difficulties in navigating online platforms. As licensing processes increasingly shift to digital environments, understanding the behavioral factors that shape citizen acceptance becomes critical to achieving efficient, transparent public service delivery. Within a smart governance framework, this study examines how user trust and user experience influence intention to use the Surabaya Single Window (SSW) Alfa digital licensing system, with perceived usefulness as a mediating variable. A quantitative explanatory survey of 200 users was analyzed using path and Sobel tests. The findings indicate that trust and user experience significantly enhance perceived usefulness and intention to use, while perceived usefulness partially mediates these relationships. The results highlight that effective and sustainable smart governance depends not only on technological functionality but also on institutional trust and positive user engagement to sustain long-term citizen adoption.
Co-Authors Arifah, Ika Diyah Candra Citra Manggalasari, Lena Koehler, Thomas Nugroho, Monica Clarissa Noni Oki Setyandito, Oki Ratih Amelia Serafin Wisni Septiarti Sutarto Sutarto Wijayanti, Yureana Yuliastuti Yuliastuti