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All Journal JISIP: Jurnal Ilmu Sosial dan Pendidikan Innovative: Journal Of Social Science Research
Pebriyanti, Mala
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Arts Humanities Computer Science & IT Education Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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The Effects of Service Excellence on Customer Satisfaction at Warung Tegal (Warteg) in Bekasi City Pebriyanti, Mala; Tsardosslapito, Tsardosslapito; Supatrem, Supatrem; Chaerudin, Iman
JISIP: Jurnal Ilmu Sosial dan Pendidikan Vol 9, No 2 (2025): JISIP (Jurnal Ilmu Sosial dan Pendidikan) (Maret)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/jisip.v9i2.8479

Abstract

Service excellence is a crucial element in the business sector, including Warung Tegal (Warteg) in Bekasi City, which faces intense competition in the culinary industry. Although many Wartegs offer affordable prices and varied menus, not all can provide satisfactory service. Shortcomings such as slow service, lack of staff friendliness, and inadequate cleanliness can affect customer satisfaction and loyalty. This study aims to measure the relationship and influence of service excellence quality on customer satisfaction at Warteg outets in Bekasi City. Focusing on aspects such as service speed, friendliness, cleanliness, menu variety, affordability, and location convenience, this research involved 100 respondents selected through incidental sampling techniques. Data were analyzed using linear regression tests, validity, reliability, normality, autocorrelation, and heteroscedasticity tests. The findings reveal that Service Excellence quality significantly impacts customer satisfaction, contributing 74.8% to its variance. The regression equation Y=5.492+1.060XY = 5.492 + 1.060XY=5.492+1.060X indicates that an improvement in service quality directly enhances customer satisfaction levels. This study provides practical insights for Warteg entrepreneurs to improve service quality, thereby boosting customer loyalty and competitiveness.
Implementasi Metode 360-Degree Feedback Sebagai Metode Evaluasi Kinerja Guru: Studi Kasus Pada Lembaga Pendidikan Keterampilan BBC Build Better Communitaion (LKP BBC) Tsardosslapito; Pebriyanti, Mala; Supatrem, Supatrem
Innovative: Journal Of Social Science Research Vol. 5 No. 2 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v5i2.18388

Abstract

Teacher performance evaluation is a crucial element in improving the quality of education in training and course institutions. This study aims to describe the teacher performance evaluation process at BBC Build Better Communication using the 360-degree feedback model and to explain the relationship between the evaluation process and the institution’s quality objectives. This research employs a qualitative approach with data collection techniques including interviews and document analysis. The 360-degree feedback model enables a comprehensive assessment of teacher performance from various stakeholders, including students, colleagues, and management. The findings reveal that the teacher evaluation process at BBC is conducted systematically, considering pedagogical aspects, professionalism, and student satisfaction. Furthermore, teacher performance evaluation directly contributes to achieving the institution’s quality targets, particularly in enhancing learning quality and student satisfaction. This study highlights that the 360-degree feedback model can be an effective approach to assessing and developing teacher competencies in non-formal education settings.
Penerapan Aplikasi SEVIMA dalam Administrasi Keuangan di Universitas Pertiwi Pebriyanti, Mala; Supatrem, Supatrem; Tsardosslapito, Tsardosslapito; Dina, Nur
Innovative: Journal Of Social Science Research Vol. 5 No. 2 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v5i2.18409

Abstract

Penelitian ini menganalisis penerapan sistem SEVIMA dalam manajemen keuangan di Universitas Pertiwi guna meningkatkan efisiensi dan transparansi pengelolaan dana. Metode penelitian yang digunakan adalah studi kasus dengan pendekatan kualitatif, melibatkan wawancara, kuesioner, observasi, dan analisis dokumen keuangan sebelum dan sesudah implementasi SEVIMA. Hasil penelitian menunjukkan bahwa sistem ini secara signifikan mengurangi kesalahan pencatatan, mempercepat penyusunan laporan, serta meningkatkan transparansi pembayaran mahasiswa. Selain itu, staf keuangan melaporkan kemudahan dalam penginputan data dan akses real-time terhadap laporan keuangan. Meskipun demikian, masih terdapat kendala dalam adaptasi awal dan pengelolaan komponen biaya yang bervariasi, seperti beasiswa. Rekomendasi penelitian mencakup peningkatan pelatihan staf, pengembangan fitur sistem, serta evaluasi berkala untuk optimalisasi penggunaan SEVIMA. Secara keseluruhan, implementasi SEVIMA terbukti meningkatkan efisiensi dan akuntabilitas dalam manajemen keuangan perguruan tinggi.
Co-Authors Chaerudin, Iman dina, nur Supatrem, Supatrem Tsardosslapito Tsardosslapito, Tsardosslapito