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All Journal Jusikom: Jurnal Sistem Informasi Ilmu Komputer
Wijaya, Malvin Luckianto
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Decision Sciences, Operations Research & Management

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ANALYSIS OF STUDENT SATISFACTION WITH STUDENT MANAGEMENT SERVICES IN THE INFORMATION SYSTEMS STUDY PROGRAM AT PRIMA INDONESIA UNIVERSITY USING THE SERVICE QUALITY (SERVQUAL) METHOD Wijaya, Malvin Luckianto; Sitompul, Daniel Ryan Hamonangan; Sinurat, Stiven Hamonangan; Rahmad, Julfikar; Fahmi, Mohammad Irfan; Indra, Evta
Jurnal Sistem Informasi dan Ilmu Komputer Vol. 6 No. 2 (2023): JURNAL SISTEM INFROMASI DAN ILMU KOMPUTER PRIMA (JUSIKOMP)
Publisher : Fakultas Teknologi dan Ilmu Komputer Universitas Prima Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34012/jurnalsisteminformasidanilmukomputer.v6i2.3446

Abstract

The purpose of this research is to analyze the level of student satisfaction with student management services in the Information Systems Study Program at Prima Indonesia University. The method used in this study is the Service Quality method to measure the level of student satisfaction. The results of the research show that the level of student satisfaction with student management services is 4.28 and the Servqual method has good quality in measuring student satisfaction.
Co-Authors Fahmi, Mohammad Irfan Indra, Evta Rahmad, Julfikar Sinurat, Stiven Hamonangan Sitompul, Daniel Ryan Hamonangan