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All Journal Magna: Journal of Aconomics, Management, and Business
Arifin, Davit
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Pengaruh Viral Marketing, Brand Awarness Dan Kepuasan Terhadap Keputusan Pembelian Pada Pelanggan Produk Kecantikan Nasa Arifin, Davit; Efendi, Bahtiar; Purwanto, Heri; Maulana Azka, Muhammad Gilang
Magna: Journal of Economics, Management, and Business Vol 4 No 1 (2025): Januari 2025
Publisher : UP2MF Fakultas Ekonomi dan Bisnis, Universitas Sains Al-Qur'an (UNSIQ) Jawa Tengah di Wonosobo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32699/magna.v4i1.9043

Abstract

Tujuan: Penelitian ini bertujuan untuk menganalisis pengaruh viral marketing, kesadaran merek, dan kepuasan pelanggan terhadap keputusan pembelian produk kecantikan NASA, dengan studi kasus pada Stockist NASA R.508 Banjarnegara. Metode: Penelitian ini menggunakan angket (kuesioner) sebagai metode pengumpulan data dengan sampel 114 responden yang dipilih melalui metode accidental sampling. Responden merupakan pelanggan yang telah melakukan pembelian minimal tiga kali di Stockist NASA R.508 Banjarnegara. Data yang digunakan adalah data primer, dengan analisis data menggunakan regresi linier berganda. Hasil: Penelitian ini menjelaskan bahwa viral marketing, kesadaran merek, dan kepuasan pelanggan memiliki pengaruh positif dan signifikan terhadap keputusan pembelian produk kecantikan NASA.. Viral marketing berkontribusi dalam menyebarkan informasi produk secara luas dan cepat melalui media sosial. Brand awareness membantu meningkatkan kepercayaan dan daya tarik pelanggan terhadap produk. Sementara itu, kepuasan pelanggan memperkuat loyalitas dan mendorong keputusan pembelian ulang. Keterbatasan: Keterbatasan mengandalkan pengumpulan data melalui kuesioner, sehingga terdapat kemungkinan responden memberikan jawaban yang sangat kurang dengan kondisi yang sebenarnya. Selain itu, cakupan penelitian terbatas pada pelanggan Stockist NASA R.508 Banjarnegara, sehingga hasilnya mungkin tidak dapat digeneralisasi ke semua pelanggan produk kecantikan NASA. Implikasi: Hasil penelitian ini diharapkan dapat memberikan kontribusi bagi Stockist NASA R.508 Banjarnegara dalam meningkatkan efektivitas strategi pemasaran, terutama melalui pemanfaatan viral marketing, penguatan brand awareness, dan peningkatan kepuasan pelanggan untuk mendorong keputusan pembelian. Selain itu, penelitian ini dapat menjadi referensi bagi bisnis serupa dalam merancang strategi promosi yang lebih efektif menggunakan platform digital.
The Influence of Viral Marketing, Brand Awareness and Satisfaction on Purchasing Decisions of Nasa Beauty Product Customers: (Case Study on NASA Stockist R.508 Banjarnegara) Arifin, Davit; Efendi, Bahtiar; Purwanto, Heri; Maulana Azka, Muhammad Gilang
Journal of Economics, Management, and Business Vol. 4 No. 1 (2025): January 2025
Publisher : UP2MF Fakultas Ekonomi dan Bisnis, Universitas Sains Al-Qur'an (UNSIQ) Jawa Tengah di Wonosobo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32699/magna.v4i1.9043

Abstract

Purpose - This study aims to analyze the influence of viral marketing, brand awareness, and customer satisfaction on purchasing decisions for NASA beauty products, with a case study at Stockist NASA R.508 Banjarnegara. Design/methodology/approach - This study uses a questionnaire as a data collection method with a sample of 114 respondents selected through the accidental sampling method. Respondents are customers who have made purchases at least three times at Stockist NASA R.508 Banjarnegara. The data used is primary data, with data analysis using multiple linear regression. Findings - This study explains that viral marketing, brand awareness, and customer satisfaction have a positive and significant influence on purchasing decisions for NASA beauty products. Viral marketing contributes to spreading product information widely and quickly through social media. Brand awareness helps increase customer trust and attraction to the product. Meanwhile, customer satisfaction strengthens loyalty and encourages repeat purchase decisions. Research limitations - Limitations rely on data collection through questionnaires, so there is a possibility that respondents provide answers that are very lacking in actual conditions. In addition, the scope of the study was limited to customers of NASA Stockist R.508 Banjarnegara, so the results may not be generalizable to all customers of NASA beauty products. Implications - The results of this study are expected to contribute to Stockist NASA R.508 Banjarnegara in increasing the effectiveness of marketing strategies, especially through the use of viral marketing, strengthening brand awareness, and increasing customer satisfaction to encourage purchasing decisions. In addition, this study can be a reference for similar businesses in designing more effective promotional strategies using digital platforms.
Co-Authors Bahtiar Efendi Heri Purwanto Maulana Azka, Muhammad Gilang