Article Per Year (5 Year)
p-Index From 2021 - 2026
0.659
P-Index
This Author published in this journals
All Journal Jurnal Kreasi Rakyat Sammajiva: Jurnal Penelitian Bisnis dan Manajemen Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan
Wulan Alviena Putri Utami
Unknown Affiliation
Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences Other

Published : 3 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 3 Documents
Search

 1 
Peran Teknologi Informasi dalam Meningkatkan Efisiensi Pengadaan Barang dan Jasa di Organisasi Non-Profit Apprilisda Ranica Putri; Devi Maria Saadah; Wulan Alviena Putri Utami; Sigit Djalu Purwoko
Sammajiva: Jurnal Penelitian Bisnis dan Manajemen Vol. 2 No. 1 (2024): Maret : SAMMAJIVA : Jurnal Penelitian Bisnis dan Manajemen
Publisher : Institut Nalanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47861/sammajiva.v2i1.837

Abstract

Managing efficiency in the procurement of goods and services in non-profit organizations is a crucial aspect in supporting the continuity and sustainability of social missions. In the era of globalization and digital transformation, the role of Information Technology (IT) cannot be ignored. Non-profit organizations are often faced with challenges in improving procurement efficiency, including managing limited resources and limited access to the latest information. The main objective of this research is to analyze and document the impact of applying Information Technology in improving the efficiency of procurement of goods and services in non-profit organizations profit. The research design that can be used is a case study or field experiment. The results of this research show that the adoption of Information Technology (IT) in the procurement of goods and services in non-profit organizations makes a significant contribution to operational efficiency and achieving humanitarian goals. This success depends not only on the technology itself, but also on the organization's commitment to continuously developing IT policies and infrastructure.
Penerapan Customer Satisfaction (CSAT) dalam Meningkatkan Kepuasan Pasien BPJS pada Klinik Pratama Kirana Medika Kota Bandung Wardana Wardana; Wulan Alviena Putri Utami
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol. 4 No. 1 (2025): : Jurnal Ekonomi, Manajemen Pariwisata Dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v4i1.4878

Abstract

The improvement of healthcare service quality has become a significant concern within the national health insurance system, particularly for BPJS participants. This study aims to examine how the implementation of Customer Satisfaction (CSAT) contributes to enhancing BPJS patient satisfaction at Pratama Kirana Medika Clinic in Bandung City. This research employed a qualitative method with a descriptive approach. Data were collected through interviews, observations, and documentation involving 25 informants, consisting of 1 clinic PIC and 24 BPJS patients. The findings indicate that, in general, patients are satisfied with the services provided, especially in terms of staff friendliness, clarity of service procedures, ease of access, and impartiality between general and BPJS patients. However, several suggestions for improvement were noted, such as reducing waiting times and expanding the parking area. The implementation of CSAT principles has shown a positive impact on patient experience and can serve as a foundation for developing sustainable service strategies at the clinic.
THE ROLE OF BUSINESS COMMUNICATION IN IMPROVING EMPLOYEE PERFORMANCE AT CAMILLE BEAUTY Wulan Alviena Putri Utami; Isnaeny Noer Oktavia Hanif; Nabila Rahma Yunita; Devira Vianti Putri; Arkan Naufal; Ricky Firmansyah
JURNAL KREASI RAKYAT Vol. 1 No. 2 (2023): May - July
Publisher : Lembaga Riset dan Inovasi Kreyat Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64617/kreyat.v1i2.129-138

Abstract

Good communication will create a harmonious working atmosphere and can reduce conflicts between employees so that the company will create morale that improves employee performance for the better. If communication is not well established, there will be a problem between employees. The method used in this research is a literature study. The purpose of this study is to determine the role of business communication in improving the performance of Camille Beauty employees. The method used in this research is a literature study. The purpose of this study is to determine the role of business communication in improving the performance of Camille Beauty employees. The results of this study show that the implementation of Camille Beauty's communication role has succeeded in improving employee performance. For Camille Beauty, the role of business communication is a communication role that includes various stages of continuous, variable, and nonstop communication within the framework of delivering messages. Since the messages sent and received have an influence on each other, communication is the opposite process. In order to improve good employee performance, Ambassador employees at Camille Beauty must be aware of and able to implement the Guest Service Cycle (GSC) as an operational standard for the employee service cycle. At Camille Beauty, employee performance refers to the quality and quantity of work performed by an employee in accordance with the responsibilities given a real achievement. In this case, researchers focused more on the quality of the results produced by Camille Beauty employees.
Co-Authors Apprilisda Ranica Putri Arkan Naufal Devi Maria Saadah Devira Vianti Putri Isnaeny Noer Oktavia Hanif Nabila Rahma Yunita Ricky Firmansyah Sigit Djalu Purwoko Wardana Wardana