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All Journal Religio : Jurnal Studi Agama-agama The Journal of Contemporary Sociological Issues (CSI)
Shamim, Saemah
Unknown Affiliation
Religion Humanities Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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Unmasking Nepal's Public Service Riddles: The Paradox of Communication Dynamics Shamim, Saemah
Journal of Contemporary Sociological Issues Vol. 5 No. 1 (2025): Journal of Contemporary Sociological Issues
Publisher : Advanced Studies on Socio-Economy Development

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19184/csi.v5i1.46956

Abstract

Nepal's public service system faces significant challenges in effectively addressing citizen grievances. This study examines how Public Service Management operates as a Grievance Redressal Mechanism (GRM) within the Communication and Information Service. Utilizing a descriptive qualitative research design that involved five informants and a mixed-methods approach for data analysis, this research delves into the complexities of public service delivery in Nepal. Key findings highlight critical gaps in direct evidence, reliability, responsiveness, assurance, and empathy within the GRM. These deficiencies obstruct effective grievance redressal and undermine public trust. This study enriches the literature by providing a nuanced understanding of the challenges encountered by Nepal's public service sector and offers recommendations for enhancing grievance handling mechanisms. Keywords. Management, Public service, Nepal, Grievance Redressal Mechanism
The Sultan, Survivors, and Silencers: The #ArewaMeToo Movement in Northern Nigeria’s Online Sphere Nasir, Muhammad Muhammad; Shamim, Saemah
Religió Jurnal Studi Agama-agama Vol. 14 No. 1 (2024): March
Publisher : Department of Religious Studies, Faculty of Ushuluddin and Philosophy, Sunan Ampel State Islamic University Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15642/religio.v14i1.2678

Abstract

The #ArewaMeToo movement in Nigeria is a social media-driven campaign against sexual harassment and gender-based violence. The movement has generated controversy and resistance, prompting a closer examination of its emergence, trajectory, impact, and implications. This study, therefore, examines the emergence and trajectory of the movement and how it has used social media platforms such as Twitter (X) and Facebook to raise awareness about sexual harassment and gender-based violence in northern Nigeria. The movement has attracted significant attention and support, particularly from women who identify themselves as survivors of sexual harassment and who seek to challenge dominant approaches to sexual assault and harassment in the region. Drawing on both secondary and primary sources, this qualitative study provides a comprehensive understanding of the #ArewaMeToo movement and its impact. This research finds the controversial factors that contributed to the Nigerian Sultanate Council’s decision to ban the movement, including the influence of Muslim intellectuals and social media influencers. It also reveals the historical context, key actors, and impact of the movement, as well as the effectiveness of online movements in driving social change.
Co-Authors Nasir, Muhammad Muhammad