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All Journal Science Midwifery International Journal of Advanced Multidisciplinary Dinasti Health and Pharmacy Science
Suherman Jaksa
Universitas Muhammadiyah Jakarta, Indonesia
Decision Sciences, Operations Research & Management Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Nursing Public Health Social Sciences Veterinary

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The Effect of Service Quality and Trust on Patient Satisfaction Abul A'la Al Maududi; Suherman Jaksa
Dinasti Health and Pharmacy Science Vol. 1 No. 4 (2024): Dinasti Health and Pharmacy Science (April 2024)
Publisher : Dinasti Research & Yayasan Dharma Indonesia Tercinta (DINASTI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dhps.v1i4.378

Abstract

The purpose of this study was to determine and analyze: (1) Service quality; (2) Trust; (3) Patient Satisfaction and (4) The effect of service quality performance and trust on patient satisfaction in the eye disease clinic of Santosa Hospital Bandung Central. The research method used in this research is descriptive survey and explanatory survey, the unit of analysis in this study is the Eye Disease Poly of Santosa Hospital Bandung Central with a sample of 50 people. The type of investigation is causality, and the time horizon in this study is cross-sectional.Based on the results of the study, it was found that the performance of service quality according to the Eye Disease Poly of Santosa Hospital Bandung Central was generally not good; Trust according to the Eye Disease Poly of Sentosa Hospital Bandung Central is generally good and Patient Satisfaction of the Eye Disease Poly of Sentosa Hospital Bandung Central is currently considered good. Service quality and trust affect patient satisfaction in the eye disease clinic of Santosa Hospital Bandung Central. Because trust affects patient satisfaction dominantly, the Eye Disease Poly of Santosa Hospital Bandung Central must maintain conditions so that patient satisfaction at the Eye Disease Poly of Santosa Hopitaal Hospital Bandung Central remains consistent, so that patient satisfaction is formed strongly and rooted.
The Influence Of Medical Service Quality On Patient Satisfaction And Its Impact On Patient Loyalty Abul A'la Al Maududi; Suherman Jaksa
International Journal of Advanced Multidisciplinary Vol. 3 No. 1 (2024): International Journal of Advanced Multidisciplinary (April-June 2024)
Publisher : Greenation Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/ijam.v3i1.533

Abstract

The purpose of this study was to determine and analyze: (1) Service Quality (2) Patient Satisfaction; (3) Patient Loyalty; (4) the effect of Service Quality on Patient Satisfaction; (5) the effect of Service Quality on Patient Loyalty; and (6) the magnitude of the effect of Patient Satisfaction on Patient Loyalty at the General Clinic of Puri Asih Hospital, Karawang Regency. The research methods used in this study were descriptive survey and explanatory survey, the unit of analysis in this study were staff in the General Clinic of Puri Asih Hospital, Karawang Regency with a population of 30 people. The type of investigation is causality, and the time horizon in this study is cross-sectional. Based on the results of research and discussion, it is obtained that the Quality of Service provided is inadequate, Patient Satisfaction is considered quite satisfied, Patient Loyalty is considered quite high, Service Quality affects Patient Satisfaction, Service Quality affects Patient Loyalty and Patient Satisfaction affects Patient Loyalty, between Service Quality and Patient Loyalty satisfaction that affects Patient Loyalty, it turns out that Service Quality has a dominant influence. Since Service Quality has a dominant influence on Patient Loyalty rather than Patient Satisfaction, it is recommended to create a pleasant work atmosphere, so that they are able to work more professionally.
Mitochondrial Stress Signatures and Early Cellular Dysfunction in Metabolic Disease Progression Suherman Jaksa; Abul A'la Al Maududi; Triana Srisantyorini
Dinasti Health and Pharmacy Science Vol. 4 No. 2 (2026): Dinasti Health and Pharmacy Science (Oktober - Desember 2026)
Publisher : Dinasti Research & Yayasan Dharma Indonesia Tercinta (DINASTI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dhps.v4i2.3869

Abstract

Mitochondrial dysfunction is an important mechanism in the development of metabolic diseases through increased oxidative stress and impaired cellular function. This study aims to analyze mitochondrial stress signatures and their relationship with early cellular dysfunction in metabolic disease progression. The method used is a Systematic Literature Review (SLR) based on the PRISMA 2020 guidelines by searching scientific articles from PubMed, Scopus, and Web of Science databases. A total of 32 selected studies were analyzed using a narrative synthesis approach to identify biomarker patterns and associated molecular mechanisms. The results showed that increased reactive oxygen species, mtDNA damage, oxidative phosphorylation disorders, and mitophagic changes played an early sign of cellular disorders. The conclusion of the study shows that mitochondrial stress signatures have the potential to be an early indicator of metabolic disease progression as well as a strategic target in the development of biomolecular-based therapeutic diagnoses and interventions.
The role of strategic leadership in occupational health and safety with total quality management as a mediator in higher education institutions for law Auliya Syifa; Suherman Jaksa; Tria Astika Endah Permatasari; Januar Ariyanto
Science Midwifery Vol 14 No 4 (2026): Health Sciences and related fields
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/midwifery.v14i4.2454

Abstract

Occupational Health and Safety is an important component of higher education governance, as workplace risks include physical, administrative, psychosocial, ergonomic, and environmental risks. This study aimed to examine the relationship between Strategic Leadership and OHS, directly and through TQM as a mediating variable at STIH Adhyaksa. A quantitative cross-sectional study was conducted among 79 lecturers, administrative staff, and institutional leaders using total sampling. Data were collected through a structured questionnaire and analyzed using PLS-SEM with SmartPLS 4. Path coefficients, p-values, R², and indirect effects were assessed. Strategic Leadership was positively and significantly associated with OHS (β = 0.797; p < 0.001) and TQM (β = 0.933; p < 0.001). TQM was positively but not significantly associated with OHS (β = 0.072; p = 0.773). The model explained 87.0% of TQM variance (R² = 0.870) and 74.8% of OHS variance (R² = 0.748). The indirect relationship between Strategic Leadership and OHS through TQM was not significant (β = 0.067; p = 0.775). Strategic Leadership was positively associated with OHS, while TQM was not significantly associated with OHS and did not mediate the relationship. Research findings indicate that strengthening OHS at STIH Adhyaksa requires prioritization through strategic leadership, specifically regarding policy formulation, resource allocation, oversight, and the reinforcement of a safety culture. TQM needs to be more specifically integrated with the OHS system through risk identification and control, training, incident reporting, and continuous safety evaluation and improvement. The study contributes empirical evidence on the integration of leadership, quality management, and OHS in a legal higher education institution
Co-Authors Abul A&#039;la Al Maududi Auliya Syifa Januar Ariyanto Tria Astika Endah Permatasari Triana Srisantyorini