Ngatno Ngatno
Universitas Diponegoro

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Pengaruh E-Service Quality Dan Diskon Terhadap Keputusan Pembelian Dengan E-Trust Sebagai Variabel Intervening (Studi Pada Pengguna Marketplace Blibli Di Kota Semarang) Audia Yolanda Wulandari; Ngatno Ngatno; Widayanto Widayanto
Jurnal Ilmu Administrasi Bisnis Vol 14, No 1 (2025)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jiab.2025.45617

Abstract

Blibli visitors experience fluctuations and tend to decrease from 2019 to 2022. The aim of this research is to determine whether there is an influence of e-service quality and discounts on purchasing decisions with e-trust as an intervening variable for Blibli marketplace users in Semarang City. This type of research is explanatory research and the sampling technique is nonprobability sampling with purposive sampling. Data was analyzed using SmartPLS 4. The sample was 97 respondents using the Blibli marketplace in Semarang City. The results of the research show that there is a positive and significant influence between e-service quality on e-trust, there is a positive and significant influence of discounts on e-trust, there is a positive and significant influence of e-service quality on purchasing decisions, there is a positive and significant influence of discounts on decisions purchasing, and there is a positive and significant influence of e-trust on purchasing decisions. The research results show that e-trust is able to mediate the influence of e-service quality on purchasing decisions and e-trust is able to mediate the influence of discounts on purchasing decisions.Keywords: Discounts; E-Service Quality; E-Trust; Purchasing DecisionsPengunjung Blibli mengalami fluktuasi dan cenderung menurun dari 2019 sampai 2022. Tujuan penelitian ini untuk mengetahui ada tidaknya pengaruh e-service quality dan diskon terhadap keputusan pembelian dengan e-trust sebagai variabel intervening pada pengguna marketplace Blibli di Kota Semarang. Tipe penelitian ini yaitu explanatory research dan teknik pengambilan sampel yaitu nonprobability sampling dengan purposive sampling. Data dianalisis menggunakan SmartPLS 4. Sampel sebanyak 97 responden pengguna marketplace Blibli di Kota Semarang. Hasil penelitian menunjukkan terdapat pengaruh positif dan signifikan antara e-service quality terhadap e-trust, terdapat pengaruh positif dan signifikan diskon terhadap e-trust, terdapat pengaruh positif dan signifikan e-service quality terhadap keputusan pembelian, terdapat pengaruh positif dan signifikan diskon terhadap keputusan pembelian, serta terdapat pengaruh positif dan signifikan e-trust terhadap keputusan pembelian. Hasil penelitian menunjukkan e-trust mampu memediasi pengaruh antara e-service quality terhadap keputusan pembelian dan e-trust mampu memediasi pengaruh antara diskon terhadap keputusan pembelian.Kata Kunci: Diskon; E-Service Quality; E-Trust; Keputusan Pembelian
PENGARUH BRAND IMAGE DAN BRAND AWARENESS TERHADAP KEPUTUSAN PEMBELIAN PRODUK MICELLAR WATER GARNIER (PADA KONSUMEN DI KOTA SEMARANG) Dwi Elita Nur Cahyani; Ari Pradhanawati; Ngatno Ngatno
Jurnal Ilmu Administrasi Bisnis Vol 14, No 1 (2025)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jiab.2025.45218

Abstract

The cosmetics industry in Indonesia is experiencing rapid development which is increasingly complex, one of which is Garnier Micellar Water. Sales data from 2020 - 2023 shows sales fluctuations and non-achievement of sales targets for the last four years, which is suspected to be a decrease in brand image and brand awareness that has caused this problem. This type of research is explanatory research with non-probability sampling techniques through purposive sampling and accidental sampling methods with a sample of 97 respondents. The data is processed using SPSS software for quantitative analysis with validity test, reliability test, correlation coefficient, coefficient of determination, simple regression, multiple regression, and significance of t test and f test. The results showed that brand image and brand awareness had a positive and significant effect on purchasing decisions partially.  As for simultaneously, it shows that brand image and brand awareness have a positive and significant effect on purchasing decisions. The suggestion from this study is to conduct several evaluations regarding product brand image and brand awareness on Garnier Micellar Water so that product purchasing decisions can be improved.Keywords: Brand Image; Brand Awareness; Purchasing Decision Industri kosmetik di Indonesia mengalami perkembangan pesat yang semakin berkembang dengan kompleks, salah satunya adalah Micellar Water Garnier. Data penjualan pada 2020 – 2023 menunjukkan terjadinya fluktuasi penjualan dan tidak tercapainya target penjualan selama empat tahun terakhir menjadi dugaan penurunan brand image dan brand awareness yang mengakibatkan permasalahan tersebut. Tipe penelitian ini adalah explanatory research dengan teknik non probability sampling melalui metode purposive sampling dan accidental sampling dengan sampel sejumlah 97 responden. Data diolah menggunakan software SPSS untuk analisis kuantitatif dengan uji validitas, uji reliabilitas, koefisien korelasi, koefisien determinasi, regresi sederhana, regresi berganda, dan signifikansi uji t dan uji f. Hasil penelitian menunjukkan bahwa brand image dan brand awareness berpengaruh secara positif dan signifikan terhadap keputusan pembelian secara parsial.  Adapun secara simultan, menunjukkan brand image dan brand awareness berpengaruh positif dan signifikan terhadap keputusan pembelian. Saran dari penelitian ini adalah untuk melakukan beberapa evaluasi mengenai brand image produk serta brand awareness pada Micellar Water Garnier sehingga keputusan pembelian produk dapat ditingkatkanKata Kunci: Brand Image; Brand Awareness; Keputusan Pembelian