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Quality Management of Indonesian Education Services in the Digital Era: A Systematic Literature Review Basri Asyibli; Abdul Malik Romadhon; Anis Zohriah; Abdul Muin
Didaktika: Jurnal Kependidikan Vol. 14 No. 4 Nopember (2025): Didaktika Jurnal Kependidikan
Publisher : South Sulawesi Education Development (SSED)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58230/27454312.3121

Abstract

This research aims to analyze the quality of educational services in Indonesia in the digital era by highlighting the application of the SERVQUAL dimension in digital education quality management. The research method used is a systematic literature review based on the PRISMA protocol, by identifying and synthesizing 21 scientific articles published in 2020–2025 that are relevant and indexed nationally and internationally. The results of the study revealed that the use of digital technology contributes significantly to improving accessibility, administrative efficiency, and learning flexibility; However, service gaps are still found in the aspects of reliability and tangibles due to limited infrastructure and digital literacy. On the other hand, the dimensions of responsiveness, assurance, and empathy can be strengthened through educator training, strengthening digital governance, and providing personalized technology-based services. The implications of this study emphasize the importance of continuous innovation, data-driven quality measurement, and multi-stakeholder collaboration so that educational institutions are able to meet students' expectations and increase competitiveness; meanwhile, further research is suggested to highlight the personalization of AI-based services and the effectiveness of digital evaluation models across educational levels.
Regional Autonomy Policy Towards the Decentralization of Education in Indonesia: A Systematic Literature Review Basri Asyibli; Rizqi Nurlaili Muiz; Sarmain Sarmain; Abdul Muin; Mochammad Mu'izzuddin
REFORMASI Vol 15, No 3 (2025)
Publisher : Universitas Tribhuwana Tunggadewi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33366/rfr.v15i3.7218

Abstract

This study aims to explore the influence of regional autonomy on the decentralization of education in Indonesia as well as the factors that affect the successful implementation of education policies at the regional level. The method used is a systematic literature review with the PRISMA approach, which involves identification, screening, and critical analysis of 28 relevant articles. The results of the study show that the decentralization of education provides opportunities to improve the quality and efficiency of education management. However, there are significant gaps in human resource capacity, infrastructure, and funding in various regions, which can hinder the achievement of equitable and quality education goals. The implications of this study emphasize the importance of support from the central government in terms of regulation and funding, as well as strong political will from local governments to advance the education sector. In addition, active community participation is also needed to create an education system that is responsive to local needs. With good collaboration between the central government, regions, and the community, it is hoped that the goal of educating the life of the nation can be achieved more effectively and evenly throughout Indonesia. This research provides important insights for policymakers in formulating better education strategies in the era of decentralization.Penelitian ini bertujuan untuk mengeksplorasi pengaruh otonomi daerah terhadap desentralisasi pendidikan di Indonesia serta faktor-faktor yang mempengaruhi keberhasilan implementasi kebijakan pendidikan di tingkat daerah. Metode yang digunakan adalah systematic literature review dengan pendekatan PRISMA, yang melibatkan identifikasi, skrining, dan analisis kritis terhadap 28 artikel yang relevan. Hasil penelitian menunjukkan bahwa desentralisasi pendidikan memberikan peluang untuk meningkatkan kualitas dan efisiensi pengelolaan pendidikan. Namun, terdapat kesenjangan signifikan dalam kapasitas sumber daya manusia, infrastruktur, dan pendanaan di berbagai daerah, yang dapat menghambat pencapaian tujuan pendidikan yang merata dan berkualitas. Implikasi dari penelitian ini menekankan pentingnya dukungan dari pemerintah pusat dalam hal regulasi dan pendanaan, serta political will yang kuat dari pemerintah daerah untuk memajukan sektor pendidikan. Selain itu, partisipasi aktif masyarakat juga diperlukan untuk menciptakan sistem pendidikan yang responsif terhadap kebutuhan lokal. Dengan kolaborasi yang baik antara pemerintah pusat, daerah, dan masyarakat, diharapkan tujuan untuk mencerdaskan kehidupan berbangsa dapat tercapai secara lebih efektif dan merata di seluruh Indonesia. Penelitian ini memberikan wawasan penting bagi pengambil kebijakan dalam merumuskan strategi pendidikan yang lebih baik di era desentralisasi.