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All Journal Griya Journal of Mathematics Education and Application
Ulfania Liputo
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Education Mathematics

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Analisis Sistem Antrian Model Multiple Channel-Single Phase untuk Mengoptimalkan Efektivitas Pelayanan Teller Bank Ulfania Liputo; Muhammad Rifai Katili; Djihad Wungguli
Griya Journal of Mathematics Education and Application Vol. 5 No. 1 (2025): Maret 2025
Publisher : Pendidikan Matematika FKIP Universitas Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/griya.v5i1.531

Abstract

Queues are commonly encountered in various activities or operations, particularly when available services cannot meet the existing demand. This study aims to analyze the queue system for teller services at Bank Syariah Indonesia (BSI) Gorontalo Branch. The research adopts a quantitative approach, applying the queuing method using the Multiple Channel-Single Phase model. Data analysis was conducted using the "POM-QM for Windows" software. The results indicate that with three tellers, the system’s utility factor reaches 73%, indicating that the tellers are operating very busy. A simulation was then conducted by increasing the number of tellers to four, which resulted in a lower utility value of 55% and a service effectiveness of 37%. This system is still considered efficient, ensuring optimal service performance.
Co-Authors Djihad Wungguli