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All Journal International Journal of Management Research and Economics
Ni Kadek Ratna Puspitasari
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Optimization Of Online Motorcycle Taxi Driver Partner Registration Services At PT XYZ Bali Branch Office Ni Kadek Ratna Puspitasari; Ni Ketut Purnawati
International Journal of Management Research and Economics Vol. 3 No. 2 (2025): May : International Journal of Management Research and Economics
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/ijmre-itb.v3i2.3157

Abstract

This study aims to determine the optimal queue system configuration for online motorcycle taxi driver partner registration services at the PT XYZ Bali Branch Office using a quantitative approach. Data on arrival time, service time, and operational costs were analyzed through queuing theory using the POM-QM software. The analysis results show that although phases 1, 2, and 4 meet efficiency criteria (utilization below 70%), reducing the number of servers in phases 1 and 2 can lower operational costs, as the queuing cost is lower than the service cost. Meanwhile, phase 3 shows a high utilization rate (80%), but adding a server increases the total cost. Therefore, the study recommends implementing an interchange schedule to dynamically allocate servers during peak hours to maintain a balance between cost efficiency and service capacity. Additionally, the implementation of self-service in phase 2 is proposed to enhance efficiency without reducing service capacity, with experimental results showing an increase in service rates from 2 to 7 registrants per hour. These findings contribute to the development of a more efficient and applicable queuing model and serve as a reference for companies in improving service quality and registrant satisfaction.
Co-Authors Ni Ketut Purnawati