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All Journal Jurnal Pewarta Indonesia JURNAL KOMUNIKASI DAN BISNIS
Permana, Galih Primanda
Unknown Affiliation
Arts Decision Sciences, Operations Research & Management Languange, Linguistic, Communication & Media Library & Information Science Social Sciences

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Analisis Naratif Video "Apa Pendapatmu Tentang Disabilitas?" Permana, Galih Primanda
Jurnal Pewarta Indonesia Vol 7 No 1 (2025): Jurnal Pewarta Indonesia
Publisher : Persatuan Wartawan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25008/jpi.v7i1.193

Abstract

This study explores the video "Apa Pendapatmu Tentang Disabilitas?" created by UNICEF Indonesia in honor of the International Day of Persons with Disabilities. Using a qualitative approach and narrative analysis, the research delves into how the video’s storytelling shapes public perceptions of individuals with disabilities. The study focuses on elements like emotion, plot, structure, and characters, which collectively convey a strong message of inclusivity. The findings reveal that the video successfully sheds light on the social stigma faced by people with disabilities while showcasing their strength and resilience. By emphasizing narrative coherence and authenticity, the video delivers a powerful and relatable message that encourages viewers to rethink their perspectives. More than just an informational piece, the video emerges as a meaningful tool for challenging discrimination and promoting equality for persons with disabilities. Keywords: narrative analysis, disability, social stigma, storytelling, inclusivity
Dynamics of Computer-Mediated Communication in Digital Health Services: A Qualitative Study on the Alodokter and Halodoc Applications Permana, Galih Primanda; Wurjanti, Wulandari; Irwansyah, Irwansyah
Jurnal Komunikasi dan Bisnis Vol. 13 No. 1 (2025): May - October 2025
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46806/jkb.v13i1.1534

Abstract

This study examined the dynamics of computer-mediated communication in digital health services through a comparative analysis of the Alodokter and Halodoc applications in Indonesia. Conceptually, the study is anchored in Computer-Mediated Communication (CMC) and User-Centered Design (UCD) to interpret how interaction patterns and interface choices shape doctor–patient sense-making on mHealth platforms. A qualitative design was employed, using non-participant observation, in-depth interviews, and document analysis. Data were analyzed through open, axial, and selective coding, followed by thematic interpretation. We conducted in-depth interviews with two doctors and two patients, providing an on-the-ground view of how clinicians and users communicate and coordinate care across the two platforms. The findings cluster into three themes: (1) doctors’ flexibility and constraints, including diagnostic limits in the absence of physical examination and work/ incentive trade-offs; (2) patients’ communication experiences, emphasizing accessibility, trust, and privacy; and (3) the role of mobile-AI in facilitating adaptive interactions. Overall, Alodokter and Halodoc enhanced efficiency, reduced time and cost, and expanded access, while face-to-face interaction remained important for complex cases. We conclude that these applications function not only as digital service providers but also as communication ecosystems that shape emerging relationships between healthcare providers and users.
Co-Authors Irwansyah Irwansyah Wurjanti, Wulandari