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All Journal Islamic Economics and Finance Journal Jurnal Bisnis dan Pembangunan
Auliana
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences

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Pengaruh Islamic Banking Service Quality dan Brand Islam terhadap Loyalitas Nasabah Bank Syariah di Indonesia Auliana; Sissah; Sri Rahmah; Nurfitri Marthaliah
Jurnal Ekonomi Islam Vol 2 No 2 (2023): August 2023
Publisher : Scimadly Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55657/iefj.v2i2.94

Abstract

The purpose of this study is to explain analyzing the influence of Islamic Banking Service Quality and Islamic Brand on customer loyalty at Bank Syariah Indonesia KCP Sarolangun. The type of research used in this research is quantitative research with a descriptive approach. The sample was used by Proportional Stratified Random Sampling.   Methods   of   data   collection   using   observation,   questionnaires,   and documents. Data analysis method using Multiple Regression Analysis. The results show that Islamic Banking Service Quality and Islamic Brand have a simultaneous effect on customer  loyalty  of  Bank  Syariah  Indonesia  KCP  Sarolangun.  Partially,  Islamic Banking Service Quality and Islamic Brand also simultaneously affect customer loyalty of Bank Syariah Indonesia KCP Sarolangun. Adjusted R Value Square of 0.208 = 20.8% means that the independent variable jointly affects the dependent variable by 20.8% and the rest is influenced by other variables not included in the study.
Pengaruh Gaya Kepemimpinan Transformasional Dan Budaya Organisasi Terhadap Kinerja Karyawan Dengan Motivasi Sebagai Variabel Intervening(Studi Kasus Bank Mandiri Divisi Commercial Banking Kota Banjarmasin) Auliana; Saladin Ghalib
JURNAL BISNIS DAN PEMBANGUNAN Vol. 13 No. 1 (2024): Jurnal Bisnis dan Pembangunan
Publisher : Program Magister Ilmu Administrasi Bisnis FISIP Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/rv779k19

Abstract

This study aims to examine the effect of Transformational Leadership Style and Organizational Culture on Employee Performance with Motivation as an Intervening Variable (Case Study of Bank Mandiri Commercial Banking Division, Banjarmasin City). The approach used in this research is quantitative, with the type of causality associative research. The sampling method used nonprobability sampling with saturated sampling method for 32 employees of KC. Bank Mandiri Banjarmasin in the Commercial Banking division. Data collection using a google form questionnaire was distributed via Whatsapp to each respondent. Data analysis using SmartPLS software. The results showed that transformational leadership style had a significant effect on the performance of Bank Mandiri KC Lambung Mangkurat employees in the Commercial Banking division, Organizational culture had a significant effect on the performance of Bank Mandiri KC Lambung Mangkurat employees in the Commercial Banking division, and the transformational leadership style had a significant effect on work motivation at Bank Mandiri KC Lambung Mangkurat. Commercial Banking division, Organizational culture has a significant effect on work motivation of Bank Mandiri KC Lambung Mangkurat Commercial Banking division, Transformational leadership style has a significant effect on organizational culture of Bank Mandiri KC Lambung Mangkurat Commercial Banking division, Work motivation has a significant effect on employee performance at Bank Mandiri KC Lambung Mangkurat division Commercial Banking, Transformational leadership style has a significant effect on employee performance through employee motivation at Bank Mandiri KC Lambung Mangkurat div Commercial Banking content, and organizational culture have a significant effect on employee performance through employee motivation at Bank Mandiri KC Lambung Mangkurat Commercial Banking division
Co-Authors Nurfitri Marthaliah Saladin Ghalib Sissah Sri Rahmah