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All Journal Journal of Hospital Administration and Management (JHAM) Jurnal Rekam Medis dan Informasi Kesehatan Indonesia
Adi Laksono
Unknown Affiliation
Computer Science & IT Decision Sciences, Operations Research & Management Medicine & Pharmacology Public Health

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TINJAUAN PENGGUNAAN KOMPUTER TERKAIT GEJALA COMPUTER VISION SYNDROME (CVS) PADA PETUGAS REKAM MEDIS DI RUMAH SAKIT X KEDIRI TAHUN 2023 Christabella Nafthalia Wardhani; Ni’matu Zuliana; Deni Luvi Jayanto; Krisnita Dwi Jayanti; Adi Laksono
Jurnal Rekam Medis dan Informasi Kesehatan Indonesia Vol. 3 No. 2 (2024): Jurnal Rekam Medis dan Informasi Kesehatan Indonesia
Publisher : program studi Rekam Medis dan Infomasi Kesehatan ITSK RS dr Soepraoen Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/jurmiki.v3i2.54

Abstract

Information technology is currently developing very rapidly. The development of this technology is evidenced by the use of computers in Electronic Medical Records. Computer use can have both positive and negative impacts on its users. One of the negative impacts is Computer Vision Syndrome. The design of this research is quantitative research with descriptive method. The study population consisted of 24 medical record officers who used computers using a purposive sampling technique, with a sample of 6 officers who met the inclusion criteria. Data collection was carried out by interview and observation sheets. The results of this study found that the number of medical record officers at the X Hospital in Kediri City who were more at risk of experiencing symptoms of Computer Vision Syndrome were 6 officers with age ≤45 years, 4 officers with ≤5 years of service and 2 officers >5 years, staring at the computer monitor for a long time of the 6 officers included in the >2 hour time category, the distance between the computer monitor and the eyes of 3 officers was 45-60 cm and the other 3 officers were<45->60 cm. It is recommended that officers can blink their eyes periodically, adjust the brightness of the computer monitor, check visual acuity, take regular eye breaks according to the 20-20-20 rule and use the zoom in or zoom out technique to adjust the writing on the computer screen.
A ANALISIS KEPUASAN PASIEN TERHADAP PELAYANAN RAWAT JALAN BERDASARKAN PERSEPSI DAN HARAPAN PASIEN DENGAN METODE IMPORTANCE PERFORMANCE ANALYSIS Adi Laksono; Putri Listiya Kirnanda
Journal of Hospital Administration and Management (JHAM) Vol 7 No 1 (2026): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v7i1.879

Abstract

An outpatient satisfaction RSM Ahmad Dahlan survey conducted in the 2022-2024 period showed a decrease in patient satisfaction levels, from 98,67% to 98,27%.. This study aims to analyze patient satisfaction with outpatient services based on patient perceptions and expectations at RSM Ahmad Dahlan Kediri City using the Importance Performance Analysis (IPA) method. This study used a quantitative descriptive design with a cross-sectional approach. The study employed a quantitative descriptive design with a cross-sectional methodology. An unintentional sampling strategy was used to pick 100 outpatient respondents for the study. Data were collected using a questionnaire that covered five elements of service quality: reliability, assurance, responsiveness, empathy, and concrete evidence. The Wilcoxon signed rank test and Importance Performance Analysis (IPA) matrix were used to analyse the data. The results showed an overall patient satisfaction level of 95.65%. The tangible dimension recorded the highest satisfaction level (98.40%), while the reliability dimension showed the lowest satisfaction level (91.90%). Statistical analysis revealed a significant difference in patient perceptions and expectations (p < 0.05). The Importance Performance Analysis (IPA) matrix identifies various service areas that require immediate improvement in the dependability and responsiveness dimensions. Regular evaluation and service improvement strategies are needed to increase and maintain outpatient satisfaction especially in term of service time and empathy in handling complaints. Keywords : Patient Satisfaction, Outpatient Services, Perceptions and Expectations, Importance Performance Analysis
Co-Authors Alita Dewi Percunda Christabella Nafthalia Wardhani Deni Luvi Jayanto Hilmi Nur Widiyas Rama Krisnita Dwi Jayanti Ni’matu Zuliana Putri Listiya Kirnanda