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Outpatient Service Business Development in an Effort to Reduce Service Time Nila Novita; Alita Dewi Percunda; Djazuly Chalidyanto
Jurnal Kesehatan Masyarakat Vol 19, No 1 (2023)
Publisher : Department of Public Health, Faculty of Sport Science, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/kemas.v19i1.41120

Hospital service quality should be developed based on customer needs and satisfaction. Long service time at Bhayangkara Kediri Hospital Outpatient Unit (267,62 Â± 136,41 min) becomes a problem for management. The process is an asset for an organization, especially the core process should be well managed. Business process management has been viewed as an effective concept to improve processes continuously. It is an operational research combining document review, stakeholder interview, focused group discussion, quantitative and qualitative process analyze, prioritization, and root cause analysis to give process redesign recommendations. There are five core processes in the outpatient unit, and we focus our research on the dispensing process in pharmacy. Then we made a process model based on evidence and interview-based discovery. The cycle time efficiency of the prescription analysis process was the worst with a value of 0.31. With non-value activities reach to 40% of all activities with the waste are over processing, waiting, and transportation. The selected problem was the disposition of prescriptions to the dispensing unit as waste. Based on the root cause analysis, we suggest two recommendations. For the short-term redesign, we support the use of a basket to transport the prescription embedded in the operational procedures. And for the long-term redesign, we suggest the implementation of electronic prescribing. These redesigns are assumed to reduce waiting time by 2.5 â€“ 16.2 % of service time.Â

COMPREHENSIVE SEXUALITY EDUCATION PADA SISWA SMP DI KOTA KEDIRI Alita Dewi Percunda
JOURNAL OF COMMUNITY DEDICATION Vol. 4 No. 2 (2024): MEI
Publisher : CV. ADIBA AISHA AMIRA

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Background: Adolescents are in a development process where changes occur both physically and psychologically. Most teenagers experience various problems during puberty. Lack of knowledge about the changes they are experiencing makes teenagers vulnerable to falling into risky behavior such as unhealthy relationships, sexual violence, and smoking, alcohol and drug abuse. Method: Education is provided using the lecture method in large classes followed by interactive discussions. Results: The activity was attended by 76 public junior high school students in Kediri City where from the results of the questionnaire it was found that 21 people (27.6%) had never received similar material; as many as 43 people (56.6%) had experienced problems during puberty, both physical, psychological and emotional; as many as 18 people (23.7%) had been involved in an unhealthy relationship; as many as 5 people (6.6%) had experienced sexual violence; and 10 people (13.2%) had ever smoked or used drugs or alcohol. Conclusion: CSE as a structured sexuality education guide is very good for implementation in sexual education for teenagers. With sufficient knowledge, it is hoped that teenagers can avoid risky behavior.

PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN RUMAH SAKIT (STUDI DI INSTALASI RAWAT INAP RSUD GAMBIRAN KOTA KEDIRI) DEWI PERCUNDA, ALITA; Ayu Nenda Rifqy Putri, Lovia
Jenggala : Jurnal Riset Pengembangan dan Pelayanan Kesehatan Vol 3 No 2 (2024): DESEMBER 2024
Publisher : Fakultas Teknologi dan Manajemen Kesehatan

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Latar belakang: Sebagai sebuah institusi pelayanan, Rumah Sakit dituntut senantiasa melakukan peningkatan kualitas pelayanan agar pelanggan merasa puas. Kepuasan yang dirasakan oleh pelanggan diharapkan akan menjadi pengalaman positif yang berdampak bagi Rumah Sakit. Kualitas pelayanan yang baik akan mampu meningkatkan kunjungan layanan di Rumah Sakit. Peningkatan kualitas pelayanan menjadi harapan untuk peningkatan loyalitas pelanggan yang akan meningkatkan kinerja Rumah Sakit. Bertujuan untuk menganalisis pengaruh kualitas pelayanan terhadap loyalitas pasien. Metode: Merupakan penelitian kuantitatif dengan pendekatan cross sectional yang menggunakan analisis regresi sederhana. Hasil: Dari 141 responden yang didapatkan, sebagian besar adalah perempuan (63,83%), berusia lebih dari 41 tahun (48,94%), dan pendidikan terakhir SMA (53,19%). Sebagian besar responden di rawat selama 3 – 6 hari (65,96%). Analisis deskriptif indikator kualitas pelayanan yang paling tinggi adalah tangible (4,13 ± 0,45) sedangkan indikator loyalitas pelanggan yang paling tinggi adalah melakukan pelayanan ulang (4,17 ± 0,56). Uji statistik menunjukkan secara umum kualitas pelayanan berpengaruh terhadap loyalitas pelanggan (sig 0,015) dengan 3 dari lima indikator kualitas pelanggan yang berpengaruh terhadap loyalitas pelanggan yaitu tangible, responsiveness, dan empathy (sig < 0,015). Simpulan dan saran: Secara umum kualitas pelayanan berpengaruh terhadap loyalitas pelanggan. Rumah Sakit harus senantiasa meningkatkan kualitas pelayanan sehingga pelanggan akan semakin loyal dan jumlahnya terus meningkat.

Relationship between Situational Leadership Style and Employee Performance RSM Ahmad Dahlan Kediri City Percunda, Alita Dewi; Afrianingrum, Anisa Laras; Laksono, Adi; Sulistyawan, Agus; Putri, Lovia Ayu Nenda Rifqy
Miracle Journal of Public Health Vol 8 No 1 (2025): Miracle Journal of Public Health (MJPH)
Publisher : Universitas Mandala Waluya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36566/mjph.v8i1.402

Section heads in the Ahmad Dahlan Hospital Inpatient Installation in Kediri apply a significant situational leadership style with management functions. Objective: To analyze the relationship between situational leadership style and employee performance of RSM Ahmad Dahlan Kota Kediri. Quantitative correlation is the method in this study, then a cross-sectional design that uses a questionnaire to measure situational leadership style and employee performance at the Inpatient Installation of RSM Ahmad Dahlan Kota Kediri. Using the saturated sampling technique, which means that all members of the population are used as samples, namely 76 people in the Inpatient Installation. Descriptive analysis and correlation analysis were carried out using the SPSS application. The majority of respondents were female (82%), with most ages between 20-35 years (83%), and the length of work was mostly 6-10 years (38%). The result of descriptive analysis for the situational leadership style variable is 4.54 (SD .459), with the highest sub-variable being 4.39 (SD .474), and for the employee performance variable, 4.33 (SD .436). The results of the correlation test between situational leadership style and all its sub-variables are related to employee performance (sig .000), with the largest correlation coefficient selling (r .781). Situational leadership style is related to employee performance, and RSM Ahmad Dahlan Kediri City should improve the situational leadership style of existing superiors.

Relationship Between Walking Distance, Metabolic Equivalents and Handgrip Strength in Elderly Nita Damayanti; Hartati Tuna; Ekawati Sutikno; Alita Dewi Percunda
Cigarskruie: Journal of Educational and Islamic Research Vol. 2 No. 2 (2025): March
Publisher : Saniya Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/smazwn27

Physical function is crucial in the elderly, as physical endurance and muscle strength significantly impact the quality of life. Maintaining this function is essential to prevent disability, sarcopenia, frailty, and risk for metabolic disorders. This study aimed to explore the relationship between walking distance, METs, and hand grip strength (HGS) in the community-retirement elderly population. A total of 23 participants older adults from retirement community had measured body anthropometry, distance walking in 6 minutes, and hand grip strength. METS was calculated based on walking speed and body weight. Pearson correlation and linear regression were conducted to analyze the correlation. Hand grip strength was moderately correlated with walking distance (r=0,35) and weakly with METs (r=-0,18). Walking distance is negatively correlated with aged (r=-0.37) Regression indicated that age, weight, and HGS as walking distance performance variability. This was a preliminary study and finding that HGS as a predictor of mobility and functional endurance in elderly.

Relationship Between Walking Distance, Metabolic Equivalents and Handgrip Strength in Elderly Nita Damayanti; Hartati Tuna; Ekawati Sutikno; Alita Dewi Percunda
Cigarskruie: Journal of Educational and Islamic Research Vol. 2 No. 2 (2025): March
Publisher : Saniya Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65190/636449

Physical function is crucial in the elderly, as physical endurance and muscle strength significantly impact the quality of life. Maintaining this function is essential to prevent disability, sarcopenia, frailty, and risk for metabolic disorders. This study aimed to explore the relationship between walking distance, METs, and hand grip strength (HGS) in the community-retirement elderly population. A total of 23 participants older adults from retirement community had measured body anthropometry, distance walking in 6 minutes, and hand grip strength. METS was calculated based on walking speed and body weight. Pearson correlation and linear regression were conducted to analyze the correlation. Hand grip strength was moderately correlated with walking distance (r=0,35) and weakly with METs (r=-0,18). Walking distance is negatively correlated with aged (r=-0.37) Regression indicated that age, weight, and HGS as walking distance performance variability. This was a preliminary study and finding that HGS as a predictor of mobility and functional endurance in elderly.

PENGARUH WAKTU TUNGGU PELAYANAN TERHADAP KEPUASAN PASIEN DI POLIKLINIK PENYAKIT DALAM RUMAH SAKIT MUHAMMADIYAH AHMAD DAHLAN KEDIRI Alita Dewi Percunda; Adi Laksono; Hilmi Nur Widiyas Rama
Jurnal Kesehatan Vol. 2 No. 3 (2024): Maret
Publisher : CV. ADIBA AISHA AMIRA

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Customer satisfaction is the feeling of pleasure or disappointment that comes from comparing product performance with desired expectations. The general purpose of the study is to know how waiting times of service affect the patient's satisfaction. The study was done at the muhammadiyah hospital of ahmad dahlan kediri, using a quantitative method with a descriptive analysis and chi square test. The total sample number is 89 patients with sample proof samples. Data collection resources consist of primary and secondary data. The analyses used in this study include validity tests, religious tests, and chi square tests. The results of the test result are that patients expressing their time alone according to standard <60 minutes amount to 24 (27%) of respondents, while those not up to standard >60 minutes amount to 65 (73%). The characteristic satisfaction of the patient expressing satisfaction is 44 (50%), not 45 (50%). The study showed results that there was an influence between waiting times of service on the satisfaction of patients in polylinic disease inside the muhammadiyah hospital of ahmad dahlan keself. It was suggested to the hospital to continue to increase rapidly and alert to time distribution of time in the ministry.

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