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All Journal Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Journal of Ekonomics, Finance, and Management Studies
Muhammad Rasyad Al-fajar
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Pengaruh Etika Bisnis Islam dan Kualitas Produk Terhadap Kepuasan Konsumen pada Usaha Base Camp Coffe Kota Bima Imansyah, Imansyah; Rafiuddin; Dinah Husniah; Muhammad Rasyad Al-fajar
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 4 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i4.7533

Abstract

This study aims to analyze the effect of Islamic business ethics and product quality on customer satisfaction at the Base Camp Coffee business in Bima City. Islamic business ethics used as the basis for business operations include principles such as honesty, justice, and social responsibility, while product quality is measured by taste, presentation, and service provided. The method used in this research is a survey with the distribution of questionnaires to consumers who have visited Base Camp Coffee. The collected data were analyzed using multiple linear regression techniques to determine the relationship between these variables. The results showed that Islamic business ethics and product quality have a significant effect on customer satisfaction. Good implementation of Islamic business ethics is able to create consumer trust and loyalty, while well-maintained product quality increases the positive experience received by consumers. The conclusion of this study is that to increase customer satisfaction, Base Camp Coffee needs to continue to apply appropriate Islamic business ethics and maintain and improve the quality of the products offered.
IMPLEMENTATION OF RELIGIOUS MODERATION VALUES IN SHARIA FINANCING TO SUPPORT THE GROWTH OF MSMES IN THE GLOBAL ERA Afran; Muhammad Rasyad Al-fajar; Muhammad Zia Ulhaq
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 4 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v5i4.3145

Abstract

One of the challenges faced in religious moderation is the extreme and harsh views of Islam, which force the views of other Islamic communities to use violence in doctrine. This can lead to a loose, unfocused understanding of Islam and the emergence of negative thoughts that follow cultures outside of Islam. So this study aims to determine the Implementation of Religious Moderation Values ​​​​in Sharia Financing to Encourage the Growth of MSMEs in the Global Era. This research will be conducted in Bima City, West Nusa Tenggara. This study uses Qualitative Research with a Case Study Approach. Data Collection Techniques, namely Observation, Interviews and Documentation. Data Analysis Techniques, namely Data Reduction, Data Presentation and Conclusion Drawing. Based on the results of the studyIt can be concluded that overall, sharia financing that applies the values ​​of religious moderation in Bima City can be a model for other regions in encouraging sustainable and inclusive MSME growth.
Co-Authors Afran Dinah Husniah Imansyah, Imansyah Rafiuddin Ulhaq, Muhammad Zia