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All Journal Journal of Management and Bussines (JOMB) Journal of Community Service (Abdisci)
Putri, Salsabila Aisyah
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Pengaruh Kualitas Pelayanan, Harga dan Citra Merek terhadap Kepuasan Pelanggan pada Dr. Nora Skincare Kota Palembang Putri, Salsabila Aisyah; Retno Budi Lestari
Journal of Management and Bussines (JOMB) Vol. 7 No. 2 (2025): Journal of Management and Bussines (JOMB)
Publisher : IPM2KPE

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/jomb.v7i2.14571

Abstract

This study aims to determine the effect of service quality, price, and brand image on customer satisfaction at dr. Nora Skincare Palembang City. The method used is descriptive research with a quantitative approach, where data is collected through questionnaires with a population of dr. Nora Skincare customers. The research sample consisted of 218 respondents who had undergone treatment at least twice, selected using non-probability sampling techniques. Data analysis was carried out using multiple regression tests, t-tests, F-tests, and R Square. The results showed that service quality, price, and brand image had a positive and significant effect on customer satisfaction. The R Square value of 0.688 indicates that the three factors have an effect of 68.3% on customer satisfaction, with the remaining 31.7% influenced by other factors. The t-test results revealed that each variable, namely service quality (t = 4.972, p < 0.05), price (t = 5.639, p < 0.05), and brand image (t = 7.378, p < 0.05), had a significant effect on customer satisfaction. The F test also showed a significant effect simultaneously with an F count value of 156.973 (p < 0.05). Based on these findings, it is recommended that dr. Nora Skincare improve service quality, maintain competitive prices, and strengthen brand image to increase customer satisfaction. This study is expected to be a reference in developing strategies and further research in the same field.  Keywords: Service Quality, Price, Brand Image, Customer Satisfaction
VALIDITY OF THE INHERITANCE DEED IN THE CASE OF ABSENCE OF ONE OF THE HEIRS Putri, Salsabila Aisyah; Syahrani, Dinda Alfira; Hartadi, Adit; Natasya, Chintia; Sanusi, Sanusi
Jurnal Abdisci Vol 2 No 8 (2025): VOL 2 NO 8 TAHUN 2025
Publisher : Ann Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62885/abdisci.v2i8.687

Abstract

Abstract: Background. Inheritance is an important aspect of civil law related to the transfer of rights to a person's property after death. The inheritance process involves not only the division of property but also the rights and obligations of the heirs who are left behind. Aims. This study aims to analyze the validity of inheritance deeds in the context of one of the heirs' absence and identify the mechanisms for protecting their rights. The title of this study was chosen because the absence of heirs often triggers inheritance disputes that require legal certainty. Methods. By using a qualitative approach and a juridical-normative method to the relevant articles in the Civil Code (KUHPerdata), including Articles 490-492, Article 1024, as well as a study of the Supreme Court Decision No. 2180K/Pdt/2017, the Central Jakarta District Court Decision No. 1447/Pid.B/2016/PN.Jkt.Pst, and Article 49 of Law No. 3 of 2006 concerning Religious Courts. Result. The results of the study indicate that inheritance deeds remain valid even if they do not involve all heirs, as long as the notary has carried out adequate verification and the rights of the absent heirs are recognized. Conclusion. This study also found that the right to think given to heirs and the authority of the Religious Court to determine the status of heirs contribute to legal certainty in the inheritance process. Implementation. Thus, this study provides an overview of how the legal system in Indonesia provides flexibility in making inheritance deeds as long as the principles of justice and legal certainty are met.
Co-Authors Hartadi, Adit Natasya, Chintia Retno Budi Lestari Sanusi Sanusi Syahrani, Dinda Alfira