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Lefiana, Dilla
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Biochemistry, Genetics & Molecular Biology Health Professions Medicine & Pharmacology Nursing Public Health

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The determinants of administrative staff performance at Muyang Kute Regional General Hospital Lefiana, Dilla; Siagian, Masryna; Hartono, Hartono
Buletin Kedokteran & Kesehatan Prima Vol. 4 No. 1 (2025): March
Publisher : Fakultas Kedokteran, Kedokteran Gigi, dan Ilmu Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34012/bkkp.v4i1.6716

Abstract

This study investigates the factors influencing the performance of administrative staff at Muyang Kute Regional General Hospital, a government-owned healthcare facility in Bener Meriah, Indonesia. Utilizing an analytical survey with a cross-sectional design, data were collected from 89 permanent administrative staff members through questionnaires and hospital documents. Bivariate analysis, using the chi-square test, revealed a significant relationship between incentive provision and employee performance (p<0.001), with adequate incentives correlating with good performance. Similarly, effective employee development significantly impacted performance (p<0.001), with effective development programs leading to better performance. However, work facility provision did not significantly influence performance (p=0.475). The findings highlight the critical role of incentives and employee development in enhancing administrative staff performance, suggesting that targeted interventions in these areas could improve service quality and patient satisfaction.
The determinants of administrative staff performance at Muyang Kute Regional General Hospital Lefiana, Dilla; Siagian, Masryna; Hartono, Hartono; Hasim, Bryan Julio; Pasaribu, Tulus; Ferendina, Imelda
Buletin Kedokteran & Kesehatan Prima Vol. 4 No. 1 (2025): March
Publisher : Fakultas Kedokteran, Kedokteran Gigi, dan Ilmu Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34012/bkkp.v4i1.6716

Abstract

This study investigates the factors influencing the performance of administrative staff at Muyang Kute Regional General Hospital, a government-owned healthcare facility in Bener Meriah, Indonesia. Utilizing an analytical survey with a cross-sectional design, data were collected from 89 permanent administrative staff members through questionnaires and hospital documents. Bivariate analysis, using the chi-square test, revealed a significant relationship between incentive provision and employee performance (p<0.001), with adequate incentives correlating with good performance. Similarly, effective employee development significantly impacted performance (p<0.001), with effective development programs leading to better performance. However, work facility provision did not significantly influence performance (p=0.475). The findings highlight the critical role of incentives and employee development in enhancing administrative staff performance, suggesting that targeted interventions in these areas could improve service quality and patient satisfaction.
Co-Authors Ferendina, Imelda Hartono Hartono Hasim, Bryan Julio Pasaribu, Tulus Siagian, Masryna