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All Journal Toba: Journal of Tourism, Hospitality, and Destination Sejahtera: Jurnal Inspirasi Mengabdi Untuk Negeri
Ida Rahayu
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Humanities Computer Science & IT Education Engineering Social Sciences

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Pendampingan Masyarakat Dalam Program “Kampung Resik Lan Aman“ Untuk Mendorong Terciptanya Suatu Lingkungan Perkampungan Masyarakat Yang Berwawasan Lingkungan Hamdan Hamdan; Muhamad Khalief Firmansyah; Nurul Ainaya Tohariah; Saroh Saroh; Vidlal Al Mubarok; Nofal Nofriyadi; Maulidiawati Maulidiawati; Dewi Mayang Sari; Ida Rahayu; Muhammad Dayat; Ikhsan Falaki; Wiwi Wiwi; Yayu Humairoh; Hoirul Rojikin; Atik Astari
Sejahtera: Jurnal Inspirasi Mengabdi Untuk Negeri Vol. 2 No. 4 (2023): Oktober : Jurnal Inspirasi Mengabdi Untuk Negeri
Publisher : Universitas Maritim AMNI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58192/sejahtera.v2i4.1319

Abstract

The Resik Lan Aman Village program is one of the programs launched by the Serang City Government since 2021 which aims to change people's behavior in order to create a clean and safe environment, but the community still does not really understand the purpose of this government program, so the Resik lan Aman Village competition, just a competition, this program does not foster understanding and awareness of the cleanliness and safety involved. The aim of this assistance is to provide an understanding of what a clean and healthy village environment looks like, the importance of safety and prevention. The results of this assistance show that not all residents of the Jakung Tengah neighborhood understand that the environment is clean and safe. Don't yet understand what facilities must be provided in a clean and safe village. However, after this assistance, residents' understanding is better and residents' awareness of environmental cleanliness and safety is better.
Pengaruh Kualitas Pelayanan dan Fasilitas terhadap Minat Berkunjung Ulang melalui Kepuasan Konsumen yang Menginap di Natuna Dive Resort, Kepulauan Riau Fitriana Baitanu; Hetty Yulianti Sihite; Ida Rahayu; Andre Junianda
TOBA: Journal of Tourism, Hospitality, and Destination Vol. 4 No. 2 (2025): Mei 2025
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/toba.v4i2.5838

Abstract

This study aims to examine the influence of service quality and facilities on revisit intention through customer satisfaction at Natuna Dive Resort, Riau Islands. The research employed a quantitative approach, with data collected through questionnaires distributed to 155 respondents who were resort guests between January and December 2024. Instrument feasibility was assessed using validity and reliability tests, while data were analysed through multiple linear regression, including both partial and simultaneous significance tests. The findings reveal that both service quality and facilities significantly and positively affect guests’ revisit intention, with service quality emerging as the more dominant factor. The coefficient of determination (R²) of 0.602 indicates that 60.2% of the variance in revisit intention can be explained by the two independent variables, while the remaining percentage is influenced by external factors not covered in this model. This research highlights the crucial role of improving service quality and managing facilities sustainably to enhance guest loyalty in the hospitality sector—particularly in tourism destinations that offer natural and cultural uniqueness, such as Natuna Dive Resort. The results of this study may serve as a practical reference for resort managers in developing consumer experience-based marketing and service improvement strategies.
Co-Authors Andre Junianda Atik Astari Dewi Mayang Sari Fitriana Baitanu Hamdan Hamdan Hetty Yulianti Sihite Hoirul Rojikin Ikhsan Falaki Maulidiawati Maulidiawati Muhamad Khalief Firmansyah Muhammad Dayat Nofal Nofriyadi Nurul Ainaya Tohariah Saroh Saroh Vidlal Al Mubarok Wiwi Wiwi Yayu Humairoh