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All Journal Jurnal Pendidikan Ilmu Pengetahuan Sosial (JPIPS) Desentralisasi: Jurnal Hukum, Kebijakan Publik, Dan Pemerintahan
Annaera Arastha
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Law, Crime, Criminology & Criminal Justice Social Sciences

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Transformasi Birokrasi Digital melalui Inovasi Kebijakan : Studi Kualitatif atas Implementasi Aplikasi M-Paspor di Indonesia Kirana Anindya Saffa; Annaera Arastha; Ghaisani Fazilatunnisa; Muhammad Fatih Al Kutsar; Firman Lukman
Desentralisasi : Jurnal Hukum, Kebijakan Publik, dan Pemerintahan Vol. 2 No. 2 (2025): Mei : Desentralisasi : Jurnal Hukum, Kebijakan Publik, dan Pemerintahan
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/desentralisasi.v2i2.576

Abstract

Digital bureaucratic transformation has become a crucial component of public administration reform in Indonesia through the utilization of technology to enhance public services. This study examines the implementation of the M-Paspor application as one of the strategic policy innovations in the immigration sector. The application was developed as a solution to problems found in the conventional service system. M-Paspor simplifies the passport application procedures, increases bureaucratic effectiveness and efficiency, and strengthens accountability in public service delivery. The presence of M-Paspor has brought significant changes to the structure and work system within the Directorate General of Immigration. However, its implementation still faces various challenges, including unequal digital access, limited infrastructure, low digital literacy among civil servants, and resistance to changes in bureaucratic work culture. This study uses a descriptive qualitative approach based on literature review, with sources selected using search strings tailored to the research objectives. The results of this study are expected to serve as a reference for further discussions regarding the benefits, challenges, and sustainability of M-Paspor in supporting the broader digitalization of public service programs in Indonesia.
Mengatasi Kesenjangan Digital: Mewujudkan Inklusi dan Partisipasi Masyarakat Indonesia Melalui E-Government Annaera Arastha; Bunga Almadinah; Najwa Aqilah Ferrysca; Nurdin, Nurdin
Journal Pendidikan Ilmu Pengetahuan Sosial Vol. 17 No. 1 (2025): Jurnal Pendidikan Ilmu Pengetahuan Sosial (JPIPS) Vol 17 Nomor 1 Juni 2025
Publisher : FKIP, Universitas Palangka Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37304/jpips.v17i1.21438

Abstract

This research aims to analyze how E-Government attempts to overcome the digital divide and increase community participation in Indonesia with existing obstacles. This research covers the digital divide in society, the role of government in overcoming these things through E-Government, and factors in implementing E-Government. The method used is a qualitative approach with literature analysis studies on relevant studies. The research results show that E-Government in Indonesia still needs to pay more attention to its implementation, processes and service structure because there are still obstacles in the use of E-Government which causes the absence of digital in society. The government has an important role in increasing the efficiency of e-government and reducing the digital divide in society
Co-Authors Bunga Almadinah Firman Lukman Ghaisani Fazilatunnisa Kirana Anindya Saffa Muhammad Fatih Al Kutsar Najwa Aqilah Ferrysca Nurdin Nurdin