Article Per Year (5 Year)
p-Index From 2021 - 2026
0.751
P-Index
This Author published in this journals
All Journal Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Paradoks : Jurnal Ilmu Ekonomi Jurnal Intelek Dan Cendikiawan Nusantara
Rahmawati Umar
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Other

Published : 4 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 4 Documents
Search

 1 
Pengaruh Digital Content Marketing, Influencer Credibility, dan Interaktivitas Media Sosial terhadap Loyalitas Merek di Kalangan Generasi Z Abbas, Muchlis; Taufik Thahir; Rahmawati Umar; Syahrul Irwandi; Masyadi
Paradoks : Jurnal Ilmu Ekonomi Vol. 8 No. 2 (2025): Februari - April
Publisher : Fakultas Ekonomi, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/paradoks.v8i2.1277

Abstract

This study investigates the influence of Digital Content Marketing, Influencer Credibility, and Social Media Interactivity on Brand Loyalty among Generation Z consumers in Indonesia. The research is motivated by the shifting behavior of Gen Z, who are highly influenced by digital content and social media dynamics in forming brand preferences and loyalty. A quantitative explanatory approach was adopted using a survey method. Data were collected from 190 respondents aged 18–26 years who actively use social media and have interacted with brand or influencer content. The sampling technique used was purposive sampling. Data were analyzed using multiple linear regression supported by classical assumption tests. The results reveal that all three variables positively and significantly influence brand loyalty. Among them, Influencer Credibility has the strongest impact, followed by Social Media Interactivity and Digital Content Marketing. The R² value of 0.533 indicates that 53.3 percent of the variation in brand loyalty is explained by the model. The F-test and t-tests confirm the significance of the model, with no issues of multicollinearity or autocorrelation found. These findings highlight the importance for brands to create credible influencer collaborations, engaging content, and active interactions with Gen Z audiences. Future research is recommended to explore mediating variables such as brand trust, digital experience, or emotional engagement.
Pengaruh Personalisasi Digital, Kepercayaan Terhadap Influencer, dan Keterlibatan Pelanggan Terhadap Keputusan Pembelian Online di Kalangan Gen Z Abbas, Muchlis; Rahmawati Umar; Masyadi; Muin, Asri Nur
Paradoks : Jurnal Ilmu Ekonomi Vol. 8 No. 2 (2025): Februari - April
Publisher : Fakultas Ekonomi, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/paradoks.v8i2.1279

Abstract

This study explores the influence of digital personalization, trust in influencers, and customer engagement on online purchase decisions among Generation Z. As digital technology continues to evolve, consumer behavior—especially among Gen Z—has shifted toward more personalized, interactive, and influencer-driven experiences. Gen Z, being digital natives, respond strongly to tailored content and value engaging, trustworthy digital interactions in their purchasing journey. Using a quantitative explanatory approach, data were collected through a structured survey targeting Gen Z individuals who are active social media users and frequent online shoppers. The results reveal that all three variables—digital personalization, trust in influencers, and customer engagement—have a positive and significant impact on online purchase decisions. Among these, customer engagement emerges as the most influential factor in shaping purchase behavior. These findings highlight the critical role of personalized digital experiences, credible influencer relationships, and meaningful brand-customer interactions in driving Gen Z’s online buying decisions.
Meningkatkan Kemampuan Apparatur BKAD Dalam Mengelola Aset Regional Dengan Menggunakan Sistem Informasi Citra Dewi Zalsani; Rahmawati Umar
Jurnal Intelek Dan Cendikiawan Nusantara Vol. 2 No. 6 (2025): Desember 2025 - Januari 2026
Publisher : PT. Intelek Cendikiawan Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini bertujuan untuk menganalisis strategi peningkatan kapasitas aparatur Badan Keuangan dan Aset Daerah (BKAD) dalam mengelola aset daerah secara efektif dan efisien melalui implementasi dan pemanfaatan sistem informasi manajemen aset daerah (seperti SIMDA BMD atau SIPD). Hasil penelitian menunjukkan bahwa peningkatan kapasitas aparatur BKAD sangat krusial, terutama dalam aspek kompetensi teknis penggunaan sistem informasi (SIMDA BMD/SIPD) dan pemahaman regulasi pengelolaan aset daerah. Hambatan utama yang ditemukan meliputi fragmentasi data, kurangnya jumlah Sumber Daya Manusia (SDM), dan belum optimalnya pemahaman terhadap sistem. Strategi peningkatan kapasitas yang efektif mencakup pelatihan berkelanjutan,sinergi antar bidang, dan penguatan kepemimpinan 
INTEGRASI CRM BERBASIS TEKNOLOGI DAN KEBERLANJUTAN : MODEL HOLISTIK UNTUK MENINGKATKAN LOYALITAS PELANGGAN DI ERA DIGITAL Nurdiana Nurdiana; Rahmawati Umar; Khaddafy Thayyeb
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 10 No 1 (2026): Edisi Januari - April 2026
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v10i1.7090

Abstract

ABSTRACT This study aims to explore the implementation of Customer Relationship Management (CRM) based on digital technology and sustainability in enhancing customer loyalty. The digital technologies referred to include cloud-based systems, artificial intelligence (AI), and data analytics that enable companies to better understand and personalize customer experiences. Furthermore, the study also emphasizes the importance of integrating sustainability into CRM, such as environmentally friendly products and Corporate Social Responsibility (CSR) programs, in strengthening customer loyalty. The research method used is a literature review, analyzing articles from journals, books, and industry reports published in the last ten years. The results indicate that digital technology, especially through AI and data analytics, improves companies' ability to personalize services, which in turn strengthens customer loyalty. Additionally, sustainability in CRM, both through eco-friendly products and involvement in CSR programs, plays a crucial role in enhancing the emotional connection between customers and brands. This research concludes that the integration of digital technology and sustainability in CRM provides companies with a competitive advantage in building long-term relationships with more loyal and engaged customers. Therefore, companies need to adopt the right technologies and consider social and environmental values to strengthen their customer loyalty. Keywords :Customer Relationship Management (CRM), Digital Technology, Personalization, Sustainability, Customer Loyalty
Co-Authors Abbas, Muchlis Citra Dewi Zalsani Khaddafy Thayyeb Masyadi Muin, Asri Nur Nurdiana Nurdiana Syahrul Irwandi Taufik Thahir