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All Journal Techno Nusa Mandiri : Journal of Computing and Information Technology
SINDANI, Evariste
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Computer Science & IT

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DIGITALIZATION OF HR AT ONIP: INFORMATION SYSTEMS URBANIZATION AND STRATEGIC ALIGNMENT AS KEY LEVERS SINDANI, Evariste; Kafunda Katalay, Pierre; Ntumba Badibanga, Simon; Mbuyi Mukendi, Eugène
Jurnal Techno Nusa Mandiri Vol. 22 No. 1 (2025): Techno Nusa Mandiri : Journal of Computing and Information Technology Period o
Publisher : Lembaga Penelitian dan Pengabdian Pada Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33480/techno.v22i1.6149

Abstract

This article examines the digitalization of human resources (HR) at the Office National d’Identification de la Population (ONIP) in the Democratic Republic of Congo (DRC), emphasizing the pivotal role of information systems (IS) urbanization and strategic alignment as key levers. Using a qualitative methodology that combines semi-structured interviews with 15 stakeholders (HR managers, IT specialists, directors) and process analysis, we demonstrate the following outcomes: 40% reduction in HR processing time (from 7 to 4.2 days), 30% decrease in data entry errors through administrative task automation, 29% optimization of annual IT expenditures (from 120,000 to 85,000 USD), Increase in employee satisfaction scores from 58% to 82% (based on an internal survey of 200 employees). These results, derived from the implementation of a secure and modular HR information system (HRIS), underscore the efficacy of a structured approach in a fragile context. The article contributes to the literature on HR digital transformation in the African public sector by proposing a reproducible framework grounded in IS interoperability and collaborative governance.
Co-Authors Kafunda Katalay, Pierre Mbuyi Mukendi, Eugène Ntumba Badibanga, Simon