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All Journal Jurnal Ilmu Multidisplin International Journal of Psychology and Health Science
Silva, Sanzina Agus da
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Agriculture, Biological Sciences & Forestry Computer Science & IT Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Nursing Public Health Social Sciences

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The Influence of Healthcare Services, Nursing Actions, and Communication on Post-Operative Patient Satisfaction at HNGV Hospital, Dili, Timor-Leste Silva, Sanzina Agus da; Murtiningsih, Murtiningsih
International Journal of Psychology and Health Science Vol. 3 No. 1 (2025): International Journal of Psychology and Health Science (January - March 2025)
Publisher : Greenation Publisher & Yayasan Global Research National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/ijphs.v3i1.761

Abstract

This study aims to examine the influence of healthcare services on patient satisfaction after surgery, assess the impact of nursing interventions on postoperative patient satisfaction, evaluate the effect of communication between healthcare providers and patients on postoperative patient satisfaction, and identify the dominant factors influencing postoperative patient satisfaction at Hospital HNGV, Dili, Timor-Leste. The study adopts a systematic approach by conducting a literature search through reputable journal databases such as Google Scholar, Wiley Online Library, and Sage Journal. Inclusion criteria include articles published within the last 10 years. Subsequently, the authors conducted a search and selection of relevant studies for review using the PIOS framework (Population, Intervention, Comparison, Outcome). The findings of this study conclude that effective communication is a key factor in improving the quality of healthcare services. Structured communication interventions were found to reduce family anxiety and increase patient satisfaction, with approximately 70% of patients reporting satisfaction after receiving postoperative services. The study also highlights the importance of continuing education for nurses, with 80% of patients expressing the need for improved nurse training related to postoperative care.
Efektivitas Edukasi Digital Berbasis Video terhadap Peningkatan Pengetahuan Keluarga Pasien Tentang Pencegahan Penularan TBC di Ruang Isolasi di RS HNGV Dili Timor-Leste Silva, Sanzina Agus da; Bangun, Argi Virgona; Susilawati, Susilawati
Jurnal Ilmu Multidisiplin Vol. 5 No. 1 (2026): Jurnal Ilmu Multidisplin (April - Mei 2026)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v5i1.1902

Abstract

Tuberkulosis (TBC) tetap menjadi tantangan signifikan dalam kesehatan masyarakat, termasuk di Timor-Leste, di mana peranan keluarga pasien sangat penting untuk pencegahan penularan. Keterbatasan pengetahuan keluarga dapat menyebabkan peningkatan risiko penyebaran TBC maupun di rumah sakit maupun setelah pasien dipulangkan. Di RS HNGV Dili, metode edukasi yang selama ini diterapkan belum terstandarisasi, sehingga diperlukan pendekatan yang lebih efektif. Edukasi digital berbasis video menawarkan solusi dengan format audiovisual yang menarik dan dapat diakses berulang kali untuk meningkatkan pemahaman. Penelitian ini bertujuan untuk menganalisis efektivitas edukasi digital berbasis video dalam meningkatkan pengetahuan keluarga pasien mengenai pencegahan penularan TBC di ruang isolasi RS HNGV Dili. Metode penelitian ini menggunakan Paradigma Kuantitatif berlandaskan filsafat positivisme dengan desain quasi-eksperimental dengan pendekatan one-group pretest-posttest, melibatkan 42 keluarga pasien yang dipilih melalui purposive sampling. Kuesioner berisi 20 pernyataan benar/salah digunakan sebagai instrumen pengukuran. Analisis data dilakukan dengan uji Wilcoxon Signed Rank Test pada tingkat signifikansi α = 0,05. Hasil penelitian menunjukkan bahwa sebelum intervensi, 47,6% responden memiliki tingkat pengetahuan rendah, sedangkan setelah edukasi berbasis video, 92,9% responden menunjukkan tingkat pengetahuan baik. Uji statistik menunjukkan nilai p=0,000 (p < 0,05), menunjukkan peningkatan signifikan dalam pengetahuan. Edukasi digital berbasis video terbukti efektif dalam meningkatkan pengetahuan keluarga pasien tentang pencegahan penularan TBC dan direkomendasikan sebagai metode reguler dalam edukasi kesehatan di RS HNGV Dili
Co-Authors Argi Virgona Bangun Murtiningsih Murtiningsih Susilawati, Susilawati