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All Journal International Journal of Educational Review, Law And Social Sciences (IJERLAS) Amkop Management Accounting Review (AMAR)
Wahyu Ginanjar
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Religion Humanities Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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The Impact Of Work Shifts, Organizational Culture, And Workload On The Performance Of Contract Nurses At Bhayangkara Tebing Tinggi Hospital Gultom, Richad; Wahyu Ginanjar; Aisyah Siregar; Rapat Piter Sony Hutauruk
Amkop Management Accounting Review (AMAR) Vol. 5 No. 1 (2025): January - June
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/amar.v5i1.2610

Abstract

The purpose of this study was to determine the effect of work shifts , organizational culture and workload on the performance of nurses at Bhayangkara Tebing Tinggi Hospital. The sample in this study was nurses at Bhayangkara Tebing Tinggi Hospital. The sampling technique used was the Non Probability Sampling technique using the Slovin formula totaling 54 people. The data collection technique in this study used a questionnaire and literature study. The data analysis technique in this study used the classical assumption test, multiple linear regression test, hypothesis test and statistical test using the SPSS version 25 application. Based on the results of the study and discussion in this study, it is known that the variables of work shifts , organizational culture and workload have an effect on the nurse performance variable.
THE INFLUENCE OF PRODUCT DIVERSITY AND CUSTOMER RELATIONSHIP MANAGEMENT ON LOYALTY CUSTOMERS THROUGH CUSTOMER SATISFACTION AS AN INTERVENING VARIABLE ( Case Study of Bo Cafe & Resto Tebing Tinggi ) Wahyu Ginanjar; Rotua Sri Linda Sitompul; Dara Mustika; Mangasi Sinurat; Rapat Piter Sony
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 4 No. 6 (2024): November
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v4i6.2179

Abstract

management on customer loyalty through customer satisfaction as an intervening variable (case study of Bo Cafe & Resto Tebing Tinggi). The research method used is a quantitative method using the help of Smart PLS version 3.0 which was collected from the results of distributing questionnaires to 96 consumers of Café BO & Resto Tebing Tinggi. The analytical method used in this research is using instrument tests, namely validity and reliability tests. measurement model (outer model), namely validity test, reliability test, then the structural model (inner model) includes: coefficient of determination/r-square (r2), goodness of fit model and hypothesis testing with the t-statistic test and indirect effect test (indirect influence). The results of Smart PLS 3.0 in this research are that Product Diversity has no effect on Customer Satisfaction, Customer Relationship Management has an effect on Customer Satisfaction, Product Diversity has an effect on Customer Loyalty, Customer Relationship Management has an effect on Customer Loyalty, meaning that Customer Satisfaction has no effect on Customer Loyalty, Customer Satisfaction cannot mediate the influence of Product Diversity, Customer Satisfaction cannot mediate the influence of Customer Relationship Management on Customer Loyalty.
Co-Authors Aisyah Siregar Dara Mustika Gultom, Richad Mangasi Sinurat Rapat Piter Sony Rapat Piter Sony Hutauruk Rotua Sri Linda Sitompul