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All Journal Jurnal Ilmiah Manajemen Kesatuan
Aprilianti, Dhiani
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Economics, Econometrics & Finance Social Sciences

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Adoption and Use of Digital Marketing Tools Among Food and Beverage MSMEs in Gen Z Aprilianti, Dhiani; Agustian, Aryanti; Narimawati, Umi
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 4 (2025): JIMKES Edisi Juli 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i4.3687

Abstract

This study examines the adoption of digital marketing applications by food and beverage Micro, Small, and Medium Enterprises (MSMEs) in Indonesia, specifically targeting Generation Z consumers. The objectives include identifying internal and external factors influencing digital adoption, understanding Gen Z digital behavior and its impact on MSME marketing strategies, exploring the forces and drivers of sustained digital engagement, and promoting a framework linking MSME capabilities, digital platform features, and Gen Z expectations. Using qualitative, literature-based descriptive research, this study reviewed relevant publications covering the years 2018 to 2025. Findings indicate that although MSMEs are increasingly using platforms such as Instagram, TikTok, and WhatsApp Business, they often face challenges such as limited digital skills, time constraints, and financial resources. Gen Z's demand for personalized, fast, and interactive content forces MSMEs to adapt their marketing strategies through storytelling, influencer engagement, and peer-driven content. However, inconsistent use and a lack of strategic planning remain significant barriers. This study advances the digital entrepreneurship literature by examining the relationship between MSME behavior and Gen Z digital culture and provides practical insights for MSMEs and policymakers.
Co-Authors Agustian, Aryanti Umi Narimawati