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All Journal Jurnal DIALEKTIKA : Jurnal Ilmu Sosial
Haganta Ginting, Putri Septriana
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Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences

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Database System on Improving Public Services in Supporting the Implementation of Good Governance in the Surabaya City Government Haganta Ginting, Putri Septriana; Susi Hardjati
Jurnal Dialektika: Jurnal Ilmu Sosial Vol. 23 No. 1 (2025): Jurnal Dialektika: Jurnal Ilmu Sosial
Publisher : Pengurus Pusat Perkumpulan Ilmuwan Administrasi Negara Indonesia (PIANI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63309/dialektika.v23i1.425

Abstract

Abstract Surabaya City in East Java has been recognized as one of the cities with a responsive and innovative government due to its implementation of good governance, particularly in the development of e-Government. The Surabaya city government utilizes information technology to enhance administrative efficiency, improve transparency and accountability, and encourage public participation in development. This study examines how database systems can improve public services and assist decision-making processes to implement good governance in the Surabaya City Government. To evaluate how database systems contribute to better decision-making and enhanced quality of public services, this research employs a qualitative methodology that includes observation and descriptive analysis. The findings indicate that database systems can enhance service quality, provide clear and accountable governance, and optimize operational efficiency. Furthermore, the integration of "Satu Data Surabaya" facilitates better decision-making processes, enabling the government to meet community needs more efficiently. This study emphasizes the potential of database systems to align technological advancements with the principles of good governance to build an efficient, transparent, and participatory governance model in Surabaya City. Keywords: Decision-making, Good governance, Public services 
Co-Authors Susi Hardjati