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All Journal Pendas : Jurnah Ilmiah Pendidikan Dasar Jurnal DIALEKTIKA : Jurnal Ilmu Sosial
Yossyefa Nabila Choirunnisa Putri
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Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Analysis of Employee Needs in District Government Environment of Sidoarjo District: “Case Study of Balongbendo District, Sidoarjo District, and Tulangan District" Yossyefa Nabila Choirunnisa Putri; Singgih Manggalou
Jurnal Dialektika: Jurnal Ilmu Sosial Vol. 23 No. 1 (2025): Jurnal Dialektika: Jurnal Ilmu Sosial
Publisher : Pengurus Pusat Perkumpulan Ilmuwan Administrasi Negara Indonesia (PIANI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63309/dialektika.v23i1.428

Abstract

Abstract The study entitled Analysis of Employee Needs in Sub-districts in Sidoarjo Regency Government: "Case Study of Balongbendo, Sidoarjo, and Tulangan" aims to identify the needs and availability of civil servants in the three sub-districts. Using descriptive qualitative methods, data were collected through interviews, observations, and documentation. The results showed that the job descriptions for each division in the three sub-districts were well defined. Sidoarjo in particular faced a significant shortage of staff, filling only half of the positions needed. Balongbendo had several important roles unfilled, while Tulangan was better off, with almost full staff but facing challenges in data processing roles. Keywords: Employee Needs, Job Map, Employee Supply.
KUALITAS PELAYANAN PASIEN RAWAT JALAN PROGRAM JKN DI PUSKESMAS SEDATI KABUPATEN SIDOARJO Yossyefa Nabila Choirunnisa Putri; Manggalou, Singgih
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 11 No. 03 (2026): Volume 11 Nomor 03, September 2026 Posted
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v11i03.59950

Abstract

The rising number of National Health Insurance (JKN) participants and the high volume of outpatient visits at Puskesmas Sedati, Sidoarjo Regency, challenge the maintenance of service quality, even though Community Satisfaction Survey (SKM) scores remain very good. However, public reviews on Google Review reveal a gap between administrative assessments and patients' actual experiences, particularly regarding staff communication attitudes. This study aims to describe the quality of outpatient services under the JKN Program at Puskesmas Sedati using the SERVQUAL model, covering five dimensions: tangible, reliability, responsiveness, assurance, and empathy. The research applies a qualitative method with a descriptive approach, with data collected through interviews with patients, health workers, and service management at Puskesmas Sedati. Results show that the tangible dimension has run well, although seating capacity during visit surges and queue speaker clarity still need improvement. The reliability dimension has run very well, with service procedures consistently following standard operating procedures. The responsiveness dimension is considered not yet optimal due to limited use of complaint channels by patients. The assurance dimension has run very optimally, supported by certainty of service schedules and free-of-charge financing under JKN provisions. Meanwhile, the empathy dimension has run fairly well, although consistency in staff friendliness and courtesy across all service units still needs evaluation. Overall, the quality of JKN outpatient services at Puskesmas Sedati is categorized as good, with recommendations for improving physical facilities, promoting complaint mechanisms, and ensuring consistent staff service attitudes across all units.
Co-Authors Manggalou, Singgih Singgih Manggalou