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All Journal EKONOMIKA45 RESLAJ: Religion Education Social Laa Roiba Journal
Bintang Arya Mahasyahputra
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Religion Economics, Econometrics & Finance Education Environmental Science Social Sciences

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Analisis Kepuasan Pelanggan Di Stasiun KAI Tanjung Priok Arif Hardi Rahman; Bintang Arya Mahasyahputra; Erika Dian Maharani; Putri Wulandari
EKONOMIKA45 :  Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan Vol. 11 No. 1 (2023): Desember : Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan
Publisher : Fakultas Ekonomi Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/ekonomika45.v11i1.816

Abstract

Survei ini dilaksanakan di Stasiun Tanjung Priok yang merupakan stasiun dengan bangunan cagar budaya di Jakarta. Tujuan dari survei ini adalah untuk menentukan besaran kepuasan pengguna fasilitas stasiun dan kinerja operasional stasiun Tanjung Priok. Jenis metode penelitian yang digunakan dalam penelitian ini adalah metode penelitian kuantitatif. Dimana data diambil dengan menggunakan kuesioner berisi pertanyaan-pertanyaan yang terdiri dari indikator-indikator operasional kinerja stasiun Tanjung Priok dalam hal: bentuk, daya tanggap, kehandalan, jaminan dan empati. Hasil data tersebut kemudian diolah dengan menggunakan perhitungan statistik manual. Pelayanan terhadap transportasi khususnya di KRL Commuter Line perlu diperhatikan agar para calon penumpang dapat merasakan transportasi secara nyaman dan aman. Untuk itu kepuasan pelanggan sangat dibutuhkan untuk menjadi tolak ukur terhadap suatu pelayanan, unsur aspek sebuah layanan yakni (Tangibels, Realiability, Responsiveness, Assurance, Emphaty).
Pengembangan Website Ketersediaan dan Peminjaman Barang Prodi MPLM ”BaPro ( Barang Prodi ) MPLM” Siti Sahara; Bintang Arya Mahasyahputra; Putri Wulandari
Reslaj: Religion Education Social Laa Roiba Journal Vol. 6 No. 6 (2024): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v6i6.2700

Abstract

This study aims to design and develop a website related to the availability and borrowing of goods at the campus Prodi. This research was conducted by means of research and development. which consists of five stages, namely 1) analysis, 2) design, 3) development, 4) implementation and 5) evaluation. At the analysis stage, an analysis is carried out related to the needs of the management system for the availability and borrowing of study programme goods and the collection of information that can be used as material for making media products, design (design) this stage is carried out to facilitate researchers in designing a website for managing the availability of goods that will be made. The development stage (Development) at this stage of application development is the stage of realising what is designed in the design stage in order to become a website product for the availability and loan of goods. Implementation stage (Implement) website products that have been made are implemented and tested on students of the Port Management and Maritime Logistics study programme. Evaluation is a process carried out to provide value to learning programmes.  According to the validation results of learning design experts, media experts, and teacher validation as material experts, the results of development research in the form of a website for the availability and loan of goods show very positive results and are suitable for use by students.
Co-Authors Arif Hardi Rahman Erika Dian Maharani PUTRI WULANDARI Siti Sahara