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All Journal INOVTEK Polbeng - Seri Informatika
Alfiano Aldo Pamungkas
Teknik Informatika, Universitas Ngudi Waluyo, Indonesia
Computer Science & IT

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Customer Data Management For Citynet Using Geolocation-Based Internet Broadband Registration Form Application Alfiano Aldo Pamungkas; Kustiyono
Journal of Innovation and Technology Polbeng Series on Informatics (INOVTEK Polbeng - Seri Informatika) Vol. 10 No. 1 (2025): March
Publisher : P3M Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/60hw1d67

Abstract

This study aims to address the inefficiencies in CityNet's customer data management by developing a geolocation-based registration form application. Currently, CityNet relies on Google Forms for data collection and WhatsApp for location sharing, leading to inaccuracies, inefficiencies, and delays in the installation process. The proposed system integrates geolocation to automatically capture customer locations, reducing input errors and streamlining data processing. This research follows the waterfall development model, encompassing needs analysis, system design, implementation, and usability testing involving CityNet administrators and customers. The results indicate an 80% reduction in input errors and a 30% improvement in operational efficiency. Additionally, the system seamlessly integrates with Google Spreadsheet, Telegram, and email, ensuring real-time data synchronisation and faster response times. While the application significantly enhances CityNet's operational workflow, challenges such as user adoption and dependency on internet connectivity remain. This study provides a scalable solution for broadband providers seeking efficient customer data management with location-based automation.
Co-Authors Kustiyono