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All Journal Jurnal Teknik Sipil Journal of Engineering Education and Pedagogy (JEEP)
Pramudi, Pramudi
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Automotive Engineering Civil Engineering, Building, Construction & Architecture Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Transportation

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Kajian Standar Pelayanan Minimum dan Kualitas Pelayanan di Stasiun Surabaya Pasar Turi Hamdan, Dzahib; Kurniawan, Safrudin; Pramudi, Pramudi
Journal of Engineering Education and Pedagogy Vol. 2 No. 2 (2024): Journal of Engineering Education and Pedagogy (JEEP)
Publisher : EDUPEDIA Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56855/jeep.v2i2.1295

Abstract

Surabaya Pasar Turi Station, a Class A train station, is situated in Surabaya, East Java, within the Operational Area VIII (DAOP 8) Surabaya under the management of KAI Commuter. This station serves a substantial number of passengers and plays a critical role in regional transportation. To enhance passenger satisfaction, it is essential to align service delivery with user priorities, provide facilities that meet established standards, and ensure high-quality services. This study evaluates the conformity of station facilities with Indonesian Regulation PM 63 of 2019 and examines the quality of services provided to passengers. Using the Service Quality (Servqual) method, the study assesses the gap between passenger expectations and actual experiences, identifying critical areas for improvement to optimize passenger satisfaction. Data were collected through the distribution of questionnaires comprising 15 service attributes to station passengers. Observational findings indicate several non-compliant facilities, such as the platform height at Line IV exceeding regulatory standards, the canopy on Platform IV not matching its length, and the insufficient availability of fire extinguishers (APAR) in the waiting area. Service Quality analysis reveals that while passengers are generally satisfied, specific indicators require improvement. The three key areas identified for enhancement include the adequacy of the waiting room, platform alignment with train height, and parking facilities. This research underscores the importance of prioritizing passenger needs and regulatory compliance to improve service quality. Addressing these deficiencies can significantly enhance passenger experiences and the operational efficiency of Surabaya Pasar Turi Station. The findings provide actionable recommendations for station management to align services with regulatory standards and passenger expectations, contributing to the overall quality of public transportation in the region.
Petak Prioritas Perbaikan Jalur Kereta Api Lintas Rangkasbitung-Tanah Abang Menggunakan Track Quality Index Leliana, Arinda; Cahyaningrum, Anandita Estyas; Pramudi, Pramudi
JURNAL TEKNIK SIPIL Vol 14, No 1 (2025): Volume 14 Nomor 1 Mei 2025
Publisher : Jurusan Teknik Sipil, Fakultas Teknik, Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/jts.v14i1.42532

Abstract

The Track Quality Index is the reading of the gauge to determine the quality of the track, the higher the TQI value, the more severe the level of damage to a track will be. The government's steps to reduce the number of train accidents, especially those caused by derailments, the limited number of gauge trains owned by the government is one of the existing problems. The number of gauge trains owned by the Directorate General of Railways is 4 gauge trains spread across Java Island, Sumatra Island and Sulawesi Island. This causes the identification of damage to the rail road due to a decrease in the quality of traffic that is not optimal. Thus, a more effective measure is needed to predict the value of the Track Quality Index (TQI) of a railroad crossing other than using data read from the operation of a gauge train. This research was conducted as an alternative equation to make it easier to predict valuesTrack Quality Index (TQI), and determine the location of priority repairs to the railroad tracks so that maintenance can be carried out properly, and the safety aspects of the facilities when crossing the railroad are safe. Based on the results of research on the quality of the traffic on the Rangkasbitung-Tanah Abang line, it is included in category II for 20 TQI 35 with good conditions, so that this line can be traversed by trains with speeds of 80-100 km/hour. The Track Quality Index (TQI) score with the highest score is on the Rangkasbitung-Tanah Abang route located on the KM 42+27 to 42+0 road plot with a Track Quality Index (TQI) value of 84.2 which is included in category IV with dangerous conditions. This condition requires very immediate repair of damage to the lift, electricity, and elevation. Then there are 42 other points with category IV which are included in the first priority to be repaired very soon.
Co-Authors Cahyaningrum, Anandita Estyas Hamdan, Dzahib Kurniawan, Safrudin Leliana, Arinda