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Analisis Tingkat Kepuasan Calon Penumpang Kereta Api Terhadap Penerapan Protokol Kesehatan Di Stasiun Nganjuk Pada Masa Pandemi Covid – 19 Kurniawan, Safrudin; Handoko, Handoko; Wiarco, Yuwono
Jurnal Perkeretaapian Indonesia (Indonesian Railway Journal) Vol 5 No 2 (2021): Jurnal Perkeretaapian Indonesia Volume 5 Nomor 2 Tahun 2021
Publisher : Politeknik Perkeretaapian Indonesia Madiun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37367/jpi.v5i2.169

Abstract

Nganjuk Station is a class 1 (one) station located in Mangundikaran, Nganjuk city, included in the 7 Madiun Operational Area. During the Covid-19 pandemic at Nganjuk Station, health protocols were applied to prevent or reduce the transmission of the corona virus following the regulation of the Minister of Transportation No. PM 18 of 2020. This study aims to determine the level of satisfaction with the application of health protocols at Nganjuk Station during the Covid-19 pandemic and what attributes must be maintained or improved. This study uses the Customer Satisfaction Index (CSI) in calculating how much the passenger's perception of satisfaction with the application of health protocols is, and uses the IPA (Importance Performances Analysis) method to identify which attributes are very important and need improvement for passengers to improve the implementation of health protocols in Indonesia. Nganjuk Station. From the results of this study, the level of satisfaction of prospective passengers with the application of health protocols is 84.97%, which is included in the Very Satisfied category.
EDUKASI PENGENALAN INOVASI PELAYANAN KERETA API Kuswati, Atik; Kurniawan, Safrudin; Fikria, Ainun; Ependi, Ahmad; Alfian, Yuda
Madiun Spoor : Jurnal Pengabdian Masyarakat Vol 3 No 2 (2023): Oktober 2023
Publisher : Politeknik Perkeretaapian Indonesia Madiun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37367/jpm.v3i2.306

Abstract

In pace with technology advancements, Indonesian railway construction is occurring quite quickly. To meet the community's demands for transportation services that are cozy, convenient, safe, and reasonably priced, a number of improvements have been made. Every level of society should benefit from the advancement of railroad technology. These include an online ticket purchasing system, various types of train services, and service facilities at stations. This progress should be known to the wider community so that it can further increase their understanding and desire to use rail transportation. One of the initiatives was reaching out to students at SMP Negeri I Maospati to inform them about new railway service improvements, cultivate their admiration of trains, and spark their curiosity in learning more about train transportation. The students incredibly active and enthusiastic engagement in this activity shows that the socializing strategy has been carried out satisfactorily.
PROTOTYPE ALAT BANTU LANGSIR UNTUK PENUNJANG KESELAMATAN DENGAN SISTEM PENDETEKSI JARAK BERBASIS SENSOR ULTRASONIK Permana , Bagus; Kurniawan, Safrudin; Sunaryo
Berkala Forum Studi Transportasi antar Perguruan Tinggi Vol. 1 No. 2 (2023): Berkala Forum Studi Transportasi antar Perguruan Tinggi
Publisher : Prodi Teknik Sipil, Fakultas Teknik, Universitas Jember dan Forum Studi Transportasi antar Perguruan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Railways are one of the modes of transportation that prioritize the continuity of operations. One of them is the shunting activity, previously the gesture was delivered with flags, flute, and/lanterns, now it has been developed using Handy Talky (HT). However, in the use of HT and some of these tools, there are still problems. Then the author spreads a questionnaire to the first machinist to assess the constraints and needs of the shunting tool. The research continued with the design of a prototype of a shunting tool using the Research and Development method. Then data analysis was carried out using the percentage descriptive method with a questionnaire assessment with a likert scale to find out the level of needs of the prototype tool to be made. The results of the needs analysis were known, 28 people (63%) rated the need for this tool as high/urgently needed, 6 people (26%) rated moderate/needed, and 4 people (11%) rated low/not needed. It is known that tool pairing can be done with an average time of 4.7 seconds, the farthest distance of the tool connection is 65 meters (without hindrance), and the error rate is 0.37%. ABSTRAK Kereta Api salah satu moda transportasi yang mengedepankan keselamatan operasi. Salah satunya adalah kegiatan langsir, sebelumnya isyarat disampaikan dengan bendera, selompret, dan/lentera, kini sudah dikembangkan menggunakan Handy Talky (HT). Namun dalam penggunaan HT dan beberapa alat tadi masih terdapat permasalahan. Kemudian penulis menyebar kuesioner kepada masinis pertama untuk menilai kendala dan kebutuhan alat bantu langsir. Penelitian dilanjutkan dengan perancangan prototype alat bantu langsir menggunakan metode Research and Development. Kemudian dilakukan analisis data menggunakan metode deskriptif persentase dengan penilaian kuisioner berskala likert untuk mengetahui tingkat kebutuhan dari prototype alat yang akan dibuat. Hasil analisis kebutuhan diketahui, 28 orang (63%) menilai kebutuhan akan adanya alat ini tinggi/sangat dibutuhkan, 6 orang (26%) menilai sedang/dibutuhkan, dan 4 orang (11%) menilai rendah/tidak dibutuhkan. Diketahui bahwa pairing alat dapat dilakukan dengan rata-rata waktu 4,7 detik, jarak terjauh koneksi alat adalah 65 meter (tanpa halangan), dan tingkat error sebesar 0,37%.
Kajian Standar Pelayanan Minimum dan Kualitas Pelayanan di Stasiun Surabaya Pasar Turi Hamdan, Dzahib; Kurniawan, Safrudin; Pramudi, Pramudi
Journal of Engineering Education and Pedagogy Vol. 2 No. 2 (2024): Journal of Engineering Education and Pedagogy (JEEP)
Publisher : EDUPEDIA Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56855/jeep.v2i2.1295

Abstract

Surabaya Pasar Turi Station, a Class A train station, is situated in Surabaya, East Java, within the Operational Area VIII (DAOP 8) Surabaya under the management of KAI Commuter. This station serves a substantial number of passengers and plays a critical role in regional transportation. To enhance passenger satisfaction, it is essential to align service delivery with user priorities, provide facilities that meet established standards, and ensure high-quality services. This study evaluates the conformity of station facilities with Indonesian Regulation PM 63 of 2019 and examines the quality of services provided to passengers. Using the Service Quality (Servqual) method, the study assesses the gap between passenger expectations and actual experiences, identifying critical areas for improvement to optimize passenger satisfaction. Data were collected through the distribution of questionnaires comprising 15 service attributes to station passengers. Observational findings indicate several non-compliant facilities, such as the platform height at Line IV exceeding regulatory standards, the canopy on Platform IV not matching its length, and the insufficient availability of fire extinguishers (APAR) in the waiting area. Service Quality analysis reveals that while passengers are generally satisfied, specific indicators require improvement. The three key areas identified for enhancement include the adequacy of the waiting room, platform alignment with train height, and parking facilities. This research underscores the importance of prioritizing passenger needs and regulatory compliance to improve service quality. Addressing these deficiencies can significantly enhance passenger experiences and the operational efficiency of Surabaya Pasar Turi Station. The findings provide actionable recommendations for station management to align services with regulatory standards and passenger expectations, contributing to the overall quality of public transportation in the region.
Kajian Pola Operasi MRT Jakarta Berdasarkan Okupansi Penumpang: Studi Kasus di Stasiun Lebak Bulus-Stasiun Bundaran HI Alwahdi, Mahyuddin Hizbulloh; Kurniawan, Safrudin; Andana, Galang Febry
Journal of Engineering Education and Pedagogy Vol. 3 No. 1 (2025): Journal of Engineering Education and Pedagogy (JEEP)
Publisher : EDUPEDIA Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56855/jeep.v3i1.1561

Abstract

The Jakarta Mass Rapid Transit (MRT) system is a rail-based public transportation network developed to address traffic congestion and overcrowding in the Greater Jakarta area. As the city's population continues to grow, public mobility is expected to increase significantly. This study aims to propose an operational pattern for PT MRT Jakarta in the year 2028, based on projected passenger demand. The research utilizes secondary data obtained from PT MRT Jakarta, including the MRT Jakarta feasibility study, passenger volume data, rolling stock information, and the existing Train Operation Schedule. Based on the analysis of travel demand, the minimum headway during peak hours is determined to be 3.5 minutes. The rolling stock requirement analysis indicates the need for 25 trainsets, each comprising 6 cars. Of these, 22 trainsets will be operated during peak hours, while 3 trainsets will be reserved for backup and maintenance at the MRT Jakarta depot. Furthermore, the frequency analysis estimates a total of 34 train trips per hour.
ENHANCING STUDENTS' UNDERSTANDING OF CONFLICT MANAGEMENT STYLES IN THE RAILWAY SECTOR Prasetiyo, Alfian Yuda; Churniawan, Erifendi; Handoko, Handoko; Kurniawan, Safrudin
Madiun Spoor : Jurnal Pengabdian Masyarakat Vol 5 No 2 (2025): Oktober 2025
Publisher : Politeknik Perkeretaapian Indonesia Madiun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37367/jpm.v5i2.484

Abstract

This community service activity, conducted in the form of technical training, aims to enhance students' understanding of various conflict management styles possessed by each individual. In this activity, participants are given the opportunity to identify the conflict management styles they use in dealing with different situations. Once participants understand their respective conflict management styles, the speakers provide an in-depth explanation of the advantages and disadvantages of each style. Additionally, participants are given insights into strategies that can be applied to effectively manage conflicts based on their conflict management styles. This activity was attended by 118 participants from the railway sector. Its implementation consists of three main stages. The first stage is a pre-test aimed at identifying participants’ initial understanding of conflict management styles. The second stage involves measuring each participant’s conflict management style using the Rahim Organizational Conflict Inventory II (ROCI-II), a valid and reliable instrument for categorizing individual conflict management styles. The third stage is the material delivery session, which focuses on a deeper understanding of the characteristics, advantages, and limitations of each conflict management style. Based on the measurement results, it was found that the majority of participants, specifically 97.5%, tend to use the collaborating conflict management style, which emphasizes cooperation and finding mutually beneficial solutions. Meanwhile, 2.5% of participants exhibit a tendency to use the avoiding conflict management style, characterized by efforts to evade conflicts in certain situations. These findings provide an overview of students’ preferences in handling conflicts and serve as a foundation for developing strategies to improve conflict management skills more effectively in the future.
Analisis Faktor Yang Mempengaruhi Konsumen dalam Memilihan Jasa Pengiriman Barang Menggunakan Moda Kereta Api di Stasiun Madiun Iswanto, Ary Putra; Puspitasari, Mariana Diah; Imron, Nanda Ahda; Kurniawan, Safrudin; Marsusiadi, Edi Nyoto Setyo; Nopriyanto, Windi; Ghifari, Muchammad Farhan
Jurnal Teknik Industri Terintegrasi (JUTIN) Vol. 6 No. 3 (2023): July 2023
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jutin.v6i3.16852

Abstract

This study aims to determine the characteristics of users of goods delivery services by train at Madiun Station and to analyze the factors that influence the choice of goods delivery services by train at Madiun Station using the multinomial logistic regression analysis method. The results obtained are based on the characteristics of users of goods delivery services by train dominated by men with student status, last education is high school and monthly income is less than Rp. 1,000,000. Of the 5 factors studied, namely the price factor, location factor, security factor, timeliness factor and information availability factor. There are 4 factors that significantly influence the choice of shipping goods by train at Madiun Station, namely location factors, security factors, timeliness factors and information availability factors.
Analisis Tingkat Kepuasan Penumpang Berdasarkan Kinerja dan Fasilitas Pelayanan Stasiun Kereta Api Ngawi Ependi, Ahmad; Kurniawan, Safrudin
Jurnal Teknik Industri Terintegrasi (JUTIN) Vol. 6 No. 3 (2023): July 2023
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jutin.v6i3.17480

Abstract

This study aims to analyse the level of passenger satisfaction based on the performance and service facilities of Ngawi Railway Station. Passenger satisfaction is an important indicator in evaluating the quality of rail transportation services and understanding passenger needs. This study used a survey method with a questionnaire as a data collection tool. The sample was taken from passengers who use train services at Ngawi Station. The questionnaire focused on the minimum service standards for the transportation of people by train in Ministerial Regulation Number 63 of 2019. The collected data were analysed using the Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA) methods to identify the main variables contributing to passenger satisfaction.  This study's results indicate that visitors' satisfaction level with Ngawi Station with the Minimum Service Standards is very satisfactory, with an average percentage of 91.80%.
Analisis Perbandingan Kualitas Pelayanan Jasa Ekspedisi KALOG, Herona Express, dan LNP di Stasiun Purwokerto Iswanto, Ary Putra; Puspitasari, Mariana Diah; Imron, Nanda Ahda; Nopriyanto, Windi; Kurniawan, Safrudin; Anisha, Artika Dewi Nur
Jurnal Teknik Industri Terintegrasi (JUTIN) Vol. 7 No. 1 (2024): January
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jutin.v7i1.22516

Abstract

The volume of BHP courier transportation in Indonesia in 2021 increased by 265% from 2017. The purpose of this study was to determine the difference in the quality of services provided to users of BHP courier transportation services between KALOG, Herona Express, and LNP expedition services at Purwokerto Station. The sample used in this study are 100 respondents with purposive sampling technique sampling. The attributes used as a reference are the five dimensions of service quality, which were Tangibles, Reliability, Responsiveness, Assurance, and Empathy. This study used a descriptive analysis method, Service Performance (SERVPERF), and MANOVA. The results of this study showed from overall service quality dimensions score. With the highest total average score (4,123) obtained by KALOG expedition services, then Herona Express (4.118), and the lowest total average score (4.056) obtained by LNP expedition services. From the results of the MANOVA comparison test, it is known that the tangible dimension is the dimension with the most significant difference in the comparison between: KALOG expedition services with Herona Express, KALOG expedition services with LNP, and Herona Express expedition services with LNP.