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All Journal SCIENTIA JOURNAL : Jurnal Ilmiah Mahasiswa
Sombo, Agustina
Unknown Affiliation
Humanities Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice

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IMPLEMENTASI PELAYANAN BERBASIS ELEKTRONIK DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU DI KOTA BATAM Sombo, Agustina; Dompak, Timbul
SCIENTIA JOURNAL Vol 6 No 1 (2024): Scientia Journal
Publisher : LPPM Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/scientiajournal.v6i1.8544

Abstract

Numerous system modifications were made during the transitional period that followed Ministerial Regulation Number 24 of 2018 about Electronically Integrated Business Licensing Services. Two examples of these changes are the PTSP system to OSS and guidelines for managing the shift from offline to online services. A purposive sample and a qualitative technique are employed in this study. The research instruments were observations and interviews. Data collection techniques include document analysis, field notebook use, and interviewing guidelines. Interviews and in-person field observations were conducted. Data collection was done continuously. data analysis with an approach based on themes. triangulating data to make sure the outcomes are reliable. The informed consent was given by the participants after they received all research information in writing. The results showed that the Easy PTSP online system and Online Single Submission (OSS) improved Batam City's competitiveness. Scene Digital The Easy PTSP Online system makes the licensing procedure faster and easier, higher input efficiency and output quality as compared to other services.
Co-Authors dompak, timbul