Arik Lailatul Maghfiroh
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Analisis Layanan Produk Pada PT Pegadaian (Persero) UPC Glenmore Banyuwangi Arik Lailatul Maghfiroh; Syemaia Azka Amalia; Sofiah
Menulis: Jurnal Penelitian Nusantara Vol. 1 No. 3 (2025): Menulis - Maret
Publisher : PT. Padang Tekno Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59435/menulis.v1i3.106

Abstract

Penelitian ini mengkaji tentang analisis layanan produk pada UPC Pegadaian Glenmore. Menggunakan pendekatan kualitatif melalui wawancara, observasi, dan studi kepustakaan, penelitian ini mengungkap bahwa UPC Pegadaian Glenmore menerapkan beberapa produk layanan diantaranya sistem Pegadaian Cluster di mana mayoritas barang gadai disimpan di kantor cabang, kecuali barang elektronik yang tetap berada di UPC. Sistem ini mengharuskan nasabah melakukan pemesanan minimal satu hari sebelum penebusan, baik secara online maupun offline. Penelitian juga menemukan bahwa implementasi Pegadaian Digital Service (PDS) telah menjadi bagian integral dari strategi transformasi digital perusahaan, memungkinkan nasabah melakukan berbagai transaksi seperti pembayaran angsuran, pembelian tabungan emas, dan pembayaran tagihan secara digital. UPC Pegadaian Glenmore juga menawarkan beragam produk konvensional seperti KCA, KRASIDA, dan KREASI untuk memenuhi kebutuhan finansial masyarakat.
Strategi Pengembangan Bisnis dalam Meningkatkan Keunggulan Bersaing pada Usaha Kuliner Mie Ayam Mbah Bejo Kecamatan Genteng, Banyuwangi Arik Lailatul Maghfiroh; Mohammad Mirza Pratama
YASIN Vol 6 No 2 (2026): APRIL
Publisher : Lembaga Yasin AlSys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/yasin.v6i2.9319

Abstract

Although competition in the culinary business is becoming increasingly intense, studies that specifically discuss business development strategies in local culinary businesses to enhance competitive advantage remain relevant. This study aims to analyze the business development strategies implemented by the Mie Ayam Mbah Bejo culinary business in Genteng Subdistrict, Banyuwangi, in improving its competitive advantage in the local culinary market. This study used a qualitative approach with a descriptive method. Data were collected through interviews, observation, and documentation involving the business owner, employees, and customers of Mie Ayam Mbah Bejo, and were then analyzed through data reduction, data display, and conclusion drawing. The results showed that the business development strategy was implemented through the marketing concept of Segmenting, Targeting, and Positioning (STP) and Strengths, Weaknesses, Opportunities, and Threats (SWOT) analysis. In terms of segmentation, the business did not limit customers by region, age, or income level, thereby reaching various segments of society. The targeting strategy was open by making all levels of society the target market, while positioning was built through the image of a legendary chicken noodle stall with a distinctive taste, affordable prices, a strategic location, and friendly service. The SWOT analysis showed that the business’s strengths lie in product quality, affordable prices, a strategic location, and the utilization of digital technology, such as delivery services and cashless payments. The opportunities include the development of digital technology and the business reputation that has been widely recognized, while the business’s weaknesses include limited workforce and environmental conditions prone to flooding, and the threats stem from increasing competition from similar culinary businesses and changes in consumer preferences. Thus, this study confirms that the implementation of appropriate business development strategies contributes to enhancing the competitive advantage and sustainability of the Mie Ayam Mbah Bejo business amid competition in the local culinary market.