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All Journal Journal of Hospital Management and Services Indonesian Journal of Nutritional Epidemiology and Reproductive
Evi Sita Dewi
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Health Professions Medicine & Pharmacology Nursing Public Health

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Analysis Of Factors Influencing The Level Of Patient Satisfaction In Online Registration At Ngancar Community Health Center, Kediri District Evi Sita Dewi; Sentot Imam Suprapto
Journal of Hospital Management and Services Vol. 3 No. 2 (2021): November
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v3i2.89

Abstract

Patient assessment of health care services is based on patient experience. The aspect of patient experience can be interpreted as a treatment or action from a nurse that is or has been undergone, felt and borne by someone who uses health services. The purpose of this study was to analyze the influence of service quality and perception on the level of patient satisfaction in registering online at the Ngancar Health Center, Kediri Regency. The design of this research is observational quantitative research. with a cross-sectional approach with the focus of the research directed to analyze the influence of service quality and perception on the level of patient satisfaction in registering online at the Ngancar Health Center, Kediri Regency with a population of 72 respondents and a sample of 53 respondents taken using the Accidental Sampling technique. The findings showed that most respondents had a good category of service quality, as many as 27 respondents (50.9%). Most respondents had a good category of perception, as many as 28 respondents (52.8%). Most respondents had a satisfied category of satisfaction. as many as 30 respondents (56.6%). The results of the study using the Test Logistic Regression shows that with a p-value <0.05 then H 1 is accepted so it is concluded that simultaneously there is an influence of service quality and perception on the level of patient satisfaction in registering online at the Ngancar Health Center, Kediri Regency. Respondents are expected to provide input and constructive criticism so that the online registration service provided can be in accordance with expectations.
Analysis of Factors That Influence The Level of Patient Satisfaction in Online Registration at The Ngancar Health Center, Kediri District Evi Sita Dewi; Sentot Imam Suprapto
Indonesian Journal of Nutritional Epidemiology and Reproductive Vol. 7 No. 2 (2024): May
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/ijner.v7i2.313

Abstract

Patient assessments of health worker services come from the patient's experience. The patient experience aspect can be interpreted as a treatment or action from a nurse that is or has been experienced, felt and endured by someone who uses health services. The aim of this research is to analyze the influence of service quality and perception on the level of patient satisfaction in registering online at the Ngancar Community Health Center, Kediri Regency. The design of this research is quantitative observational research with a cross sectional approach with the focus of the research directed at analyzing the influence of service quality and perceptions on the level of patient satisfaction in carrying out online registration at the Ngancar Community Health Center, Kediri Regency with a population of 72 respondents and a sample of 53 respondents taken using techniques. Accidental Sampling. The findings showed that the majority of respondents had good service quality, 27 respondents (50.9%). Most respondents had a good category perception as many as 28 respondents (52.8%). Most respondents had satisfaction in the satisfied category, 30 respondents (56.6%). The results of research using the Logistic Regression Test show that with a p-value < 0.05, H1 is accepted so it can be concluded that simultaneously there is an influence of service quality and perception on the level of patient satisfaction in registering online at the Ngancar Community Health Center, Kediri Regency. It is hoped that respondents can provide input and constructive criticism so that the online registration service provided can be as expected.
Co-Authors Sentot Imam Suprapto