Wala Erpurini
Universitas Jenderal Achmad Yani

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PENGARUH PRODUCT QUALITY DAN BRAND IMAGE TERHADAP CUSTOMER LOYALTY YANG DIMEDIASI OLEH CUSTOMER SATISFACTION POP MIE INSTAN CUP (PADA MAHASISWA UNIVERSITAS JENDERAL ACHMAD YANI CIMAHI) Fauzan Ramadhan Zamzami; Wala Erpurini
Journal of Economic, Bussines and Accounting (COSTING) Vol. 8 No. 6 (2025): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/nd5r5354

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui bagaimana kepuasan pelanggan terhadap Pop Mie Instan Cup di kalangan mahasiswa Universitas Jenderal Achmad Yani Cimahi berpengaruh terhadap loyalitas pelanggan dalam kaitannya dengan kualitas produk dan citra merek. Pendekatan kuantitatif dengan menggunakan teknik asosiatif deskriptif adalah metodologi yang digunakan. Dengan menggunakan pendekatan purposive sampling, yang merupakan bagian dari nonprobability sampling, jumlah sampel yang digunakan sebanyak 100 responden. Kuesioner yang telah lolos uji asumsi tradisional dan dianggap valid serta dapat dipercaya didistribusikan untuk mengumpulkan sumber data. Uji Sobel dan regresi berganda digunakan dalam penelitian ini untuk menguji hipotesis. Program SPSS versi 26 adalah instrumen yang digunakan untuk melakukan pengujian. Menurut temuan penelitian, kepuasan pelanggan secara positif mempengaruhi loyalitas pelanggan, citra merek secara positif mempengaruhi kepuasan pelanggan, dan kualitas produk secara positif mempengaruhi loyalitas pelanggan sehubungan dengan kepuasan pelanggan. Selain itu, hubungan antara citra merek dan loyalitas pelanggan dimediasi oleh kepuasan pelanggan, yang juga memediasi hubungan antara kualitas produk dan loyalitas pelanggan
International Franchise or Local Brand Management? A Comparative Analysis of Strategic Partnership Models for Three- and Four-Star Hotels in Indonesia Wala Erpurini; dino gustaf leonandri; nuralamsyah
Al-Kharaj: Journal of Islamic Economic and Business Vol. 8 No. 2 (2026): SettingsVol. 8 No. 1 (2026): All articles in this issue include authors from 3
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v8i2.9699

Abstract

Purpose: This study aims to comparatively analyze the strategic partnership models of international franchising and local brand management contracts in three- and four-star hotels in Indonesia. The research seeks to examine which model provides greater strategic, financial, and operational advantages from the perspective of hotel owners. The study is guided by the assumption that different branding partnerships generate distinct implications for performance, cost structure, market positioning, and long-term sustainability. Methods: This research employs a qualitative comparative design. Data were collected through in-depth semi-structured interviews with hotel owners and executive managers of three- and four-star hotels operating under international franchise agreements and local brand management contracts in major Indonesian cities. The sampling technique used purposive sampling to ensure participants had direct decision-making authority regarding partnership selection. Data were analyzed using thematic analysis, involving coding, categorization, and cross-case comparison to identify patterns in strategic considerations, financial performance perceptions, brand leverage, operational autonomy, and contractual risk.Results: The findings reveal that international franchise models tend to provide stronger brand recognition, standardized operational systems, and broader access to global distribution networks, but involve higher fees and reduced managerial flexibility. Conversely, local brand management contracts offer greater operational autonomy, lower financial obligations, and better adaptation to domestic market characteristics, although brand equity and international market penetration are comparatively limited. The choice of partnership model is strongly influenced by ownership objectives, capital structure, target market segmentation, and long-term growth strategy.Implications: The study provides practical insights for hotel owners, investors, and policymakers in evaluating strategic partnership options within Indonesia’s mid-scale hospitality sector. The findings suggest that partnership decisions should align with the hotel’s strategic orientation, financial capacity, and competitive positioning. Future research is recommended to incorporate quantitative performance indicators and longitudinal analysis to measure the long-term financial and operational impact of each partnership model.