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This Author published in this journals
All Journal International Journal of Management Science and Information Technology (IJMSIT) Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Riezky Army Riesha
Universitas Safin Pati
Agriculture, Biological Sciences & Forestry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

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Pengaruh Harga dan Kualitas Pelayanan Terhadap Loyalitas Pelanggan Melalui Kepuasan Pelanggan di PT JNE Kudus Riezky Army Riesha
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 7 No. 5 (2025): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah 
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v7i5.7222

Abstract

This study aims to examine whether the service quality provided by PT JNE Kudus at the established price significantly affects customer loyalty. The research adopts a quantitative approach, employing Structural Equation Modeling (SEM) analysis on data collected from 165 respondents through questionnaires. The findings reveal that both price and service quality provided by PT JNE Kudus significantly influence customer loyalty. These findings offer valuable insights for the company to enhance marketing strategies and customer service to maintain and grow their customer base
Human Resource Management Strategy in Improving Employee Performance at PT Kino Indonesia Tbk Riezky Army Riesha
International Journal of Management Science and Information Technology Vol. 6 No. 2 (2026): July - December 2026
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v6i2.8262

Abstract

Employee performance remains a central determinant of organizational competitiveness within the fast-moving consumer goods (FMCG) industry, particularly for companies such as PT Kino Indonesia Tbk operating amid intensifying market competition and accelerating human resource digitalization. This article aims to describe and analyze, through the lens of the Ability-Motivation-Opportunity (AMO) framework, the human resource management strategies disclosed by PT Kino Indonesia Tbk and to examine how these strategies collectively relate to employee performance improvement. This study employs a qualitative descriptive research design through library research, drawing secondary data from the company's 2022 and 2023 Annual Reports and 2024 Sustainability Report, analyzed using a structured thematic analysis procedure. The findings indicate that PT Kino Indonesia Tbk implements three interrelated strategies corresponding respectively to the ability, opportunity, and motivation dimensions: tiered competency-based development, evidenced by an increase in training hours per employee from 4.57 in 2022 to 9.18 in 2023; a digital learning platform enabling self-directed employee development; and welfare-oriented sustainability practices under the Thriving People pillar, reflected in full health-insurance coverage and complete maternity-leave reinstatement, alongside an 11 percent turnover rate in 2024. These findings demonstrate that the three strategies function as a mutually reinforcing system rather than isolated initiatives, contributing theoretically to sustainable human resource management literature by illustrating the applicability of the AMO framework to publicly disclosed corporate HR strategy, while offering practical implications for other Indonesian FMCG firms pursuing integrated HR strategy design.
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