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All Journal Jurnal Ilmiah Merpati (Menara Penelitian Akademika Teknologi Informasi)
Fathana, Adhitya
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Computer Science & IT

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Design of a Customer Service System Based on Video Conference Using WebRTC Fathana, Adhitya; Piarsa, I Nyoman; Buana, Putu Wira
Jurnal Ilmiah Merpati (Menara Penelitian Akademika Teknologi Informasi) Vol 12 No 3 (2024): Vol. 12, No. 3, December 2024
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Udayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JIM.2024.v12.i03.p01

Abstract

Technological developments have changed the way customer service operates, from face-to-face interactions to more efficient digital platforms. WebRTC is emerging as a key technology in building video conferencing-based customer service systems for real-time communication and enhanced customer experience. This research focuses on developing a video conferencing system with WebRTC, through the stages of design, implementation, and testing. The results of this research show that testing on Microsoft Edge provides a total inspection time of 14,629 ms with 584.1 MB memory usage and 4.4% CPU. Meanwhile, on Google Chrome, the total inspection time was recorded at 14,845 ms with memory usage of 656.1 MB and CPU of 0.8%. The results show an efficient use of resources.
Co-Authors I Nyoman Piarsa Putu Wira Buana