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All Journal Jurnal Penelitian Pendidikan IPA (JPPIPA) Jurnal SEPA (Social Economic and Agribusiness Journal)
Agustina Shinta Hartati Wahyuningtyas
Brawijaya University
Agriculture, Biological Sciences & Forestry Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Economics, Econometrics & Finance Education Materials Science & Nanotechnology Physics

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HOW CROWDS OF PEOPLE IN A RESTAURANT CAN BUILD THE RESTAURANT’S IMAGE AND IMPROVE CUSTOMER SATISFACTION? Husna Ulinnuha; Budi Setiawan; Riyanti Isaskar; Agustina Shinta Hartati Wahyuningtyas
SEPA: Jurnal Sosial Ekonomi Pertanian dan Agribisnis Vol 22, No 1 (2025): FEBRUARY
Publisher : Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/sepa.v22i1.82889

Abstract

Restaurant crowds are common these days, especially in popular restaurants. This is characterized by the number of visitors who want to eat at the restaurant. The crowd of a restaurant occurs because many people are enthusiastic and curious to visit the restaurant. The crowd of a restaurant can determine consumer behavior in the long run, and can even create an image of the restaurant. This study aims to examine the relationship between crowds, restaurant image, brand trust, brand attachment, and customer satisfaction. The data collection technique in this study was carried out using an online questionnaire (google form) distributed to 250 respondents who had visited a spicy noodle restaurant in Malang City. Data processing was carried out using the SEM-PLS (Structural Equation Modeling - Partial Least Square) method with WarpPLS 8.0 software. The results showed that the human crowding variable has a significant influence on restaurant image. In addition, restaurant image also significantly affects brand trust and brand attachment, and brand trust and brand attachment also significantly affect customer satisfaction. Based on the results of the study, business actors are expected to improve service quality, such as responsiveness in serving crowded restaurants so that later they can improve the image of the restaurant.
Application of The Marketing Mix Model in Consumer Behavior Analysis and Its Educational Implications: Case Study of Specialty Organic Coffee at Waroeng Kopi Kayumas Nia Rahmi Setiawati; Abdul Wahib Muhaimin; Agustina Shinta Hartati Wahyuningtyas
Jurnal Penelitian Pendidikan IPA Vol 11 No 4 (2025): April
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v11i4.10063

Abstract

This study explores the influence of the marketing mix on consumer purchasing decisions for specialty organic coffee at Waroeng Kopi Kayumas in Situbondo Regency. It also examines how consumer attitudes and purchase intentions mediate this relationship. Using an accidental sampling method, data were collected from visitors at the café. The results indicate that while the marketing mix does not directly affect purchase decisions significantly, it has a strong and significant impact on consumer attitudes and purchase intentions. In turn, both these factors significantly influence purchasing decisions. Furthermore, the marketing mix indirectly affects purchase decisions through its influence on attitudes and intentions. These findings contribute to a deeper understanding of consumer behaviour, particularly in niche markets like organic products. They also offer practical and educational value providing a model that can be applied in teaching consumer decision-making, marketing strategies, and sustainability practices in agribusiness and entrepreneurship education
Co-Authors Abdul Wahib Muhaimin Budi Setiawan Husna Ulinnuha Nia Rahmi Setiawati Riyanti Isaskar