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All Journal Indonesian Journal of Global Health research JOURNAL OF HEALTH MANAGEMENT RESEARCH Jurnal Kesehatan Lingkungan Mandiri
Wachid Dachirin
Sekolah Tinggi Ilmu Kesehatan Semarang
Humanities Education Health Professions Languange, Linguistic, Communication & Media Medicine & Pharmacology Nursing Public Health Social Sciences

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Analisis Faktor Kepuasan Pasien Rawat Jalan di Puskesmas X Kota Semarang Mirza Fathan Fuadi; Wachid Dachirin
Journal of Health Management Research Vol 5 No 1 (2026): Journal of Health Management Research
Publisher : Unit Penelitian & Pengabdian Masyarakat STIKes Adi Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37036/jhmr.v5i1.670

Abstract

Latar Belakang: Kepuasan pasien merupakan salah satu indikator utama dalam menilai keberhasilan mutu pelayanan kesehatan di fasilitas pelayanan tingkat pertama, termasuk puskesmas. Pelayanan yang mampu memenuhi harapan dan kebutuhan pasien akan meningkatkan kepercayaan serta pemanfaatan layanan kesehatan secara berkelanjutan. Tujuan: Penelitian ini bertujuan untuk menganalisis faktor-faktor yang memengaruhi kepuasan pasien rawat jalan di Puskesmas X Kota Semarang. Penelitian ini menggunakan pendekatan kuantitatif dengan desain cross-sectional. Metode: Populasi penelitian adalah seluruh pasien rawat jalan yang berkunjung ke Puskesmas X Kota Semarang selama periode penelitian. Sampel penelitian berjumlah 66 responden yang dipilih menggunakan teknik quota sampling. Data dikumpulkan melalui kuesioner terstruktur dan dianalisis menggunakan uji statistik untuk melihat hubungan antara variabel mutu pelayanan dan kepuasan pasien. Hasil: Hasil penelitian menunjukkan bahwa seluruh dimensi mutu pelayanan yang diteliti memiliki pengaruh signifikan terhadap kepuasan pasien rawat jalan. Dimensi intangibility berpengaruh signifikan terhadap kepuasan pasien (p=0,003), dimensi inseparability (p=0,001), dimensi variability (p=0,041), serta dimensi perishability (p=0,002). Kesimpulan: Temuan ini menunjukkan bahwa karakteristik pelayanan kesehatan yang tidak berwujud, tidak terpisahkan dari pemberi layanan, bervariasi, dan tidak dapat disimpan memiliki peran penting dalam membentuk persepsi kepuasan pasien. Oleh karena itu, pihak puskesmas diharapkan dapat meningkatkan konsistensi dan kualitas interaksi pelayanan guna meningkatkan kepuasan pasien rawat jalan.
Analysis of Patient Satisfaction Level Towards Services Christina Ary Yuniarti; Wachid Dachirin; Namira Isthi Afiya; Adinda Mutiara Cahaya Insani
Indonesian Journal of Global Health Research Vol 7 No 2 (2025): Indonesian Journal of Global Health Research
Publisher : GLOBAL HEALTH SCIENCE GROUP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/ijghr.v7i2.5744

Abstract

Patient satisfaction is an essential indicator of healthcare quality, directly linked to trust and patient loyalty. This study aims to analyze patient satisfaction levels toward the services provided at Kembang Arum Clinic, Kalipancur, Ngaliyan District, Semarang City. A quantitative approach was employed using a survey design, with data collected through questionnaires covering five dimensions of satisfaction: tangibles, reliability, responsiveness, assurance, and empathy. Data were gathered from a sample of patients within a specified period and analyzed descriptively. The findings indicate the highest satisfaction levels in the empathy dimension (74.6%) and reliability (66%), while the assurance dimension had the lowest satisfaction level (58.33%). Certain aspects, including waiting times and physical facilities, require improvement to enhance service quality. The conclusion highlights the need for improved medical facilities and better time management to ensure higher patient satisfaction levels.
Gambaran Perlindungan Diri Petani Bawang Merah terhadap Pajanan Pestisida: Studi Deskriptif di Kabupaten Brebes Mirza Fathan Fuadi; Christina Ary Yuniarti; Wachid Dachirin
Jurnal Kesehatan Lingkungan Mandiri Vol 5 No 1 (2026): Jurna Kesehatan Lingkungan Mandiri, Volume 5 No.1 November 2026
Publisher : Jurusan Kesehatan Lingkungan Poltekkes Kemenkes Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33761/jklm.v5i1.2687

Abstract

Pesticide exposure is an occupational health risk among shallot farmers, particularly during pesticide mixing, spraying, and equipment cleaning. Personal protective equipment (PPE) is used to reduce contact with pesticides during agricultural activities. This study aimed to describe PPE use among shallot farmers in Wanasari Subdistrict, Brebes Regency. A quantitative descriptive study was conducted in February 2026 involving 40 farmers selected through purposive sampling. Data were collected through structured interviews using an adapted questionnaire and analyzed descriptively. The mean age of respondents was 35.48 ± 7.32 years, mean farming experience was 15.63 ± 6.35 years, and mean daily working duration was 6.03 ± 1.00 hours. Long-sleeved clothing was the most frequently used PPE component (87.5%), while boots were the least frequently used (25.0%). Based on the predefined criterion of using at least five of seven PPE components, 34 respondents (85.0%) were classified as having incomplete PPE use, whereas 6 respondents (15.0%) met the completeness criterion. PPE use varied across components, particularly for foot and eye protection. Occupational health education should emphasize appropriate PPE selection and use according to pesticide hazards and agricultural activities.
Co-Authors Adinda Mutiara Cahaya Insani Christina Ary Yuniarti Fuadi, Mirza Fathan Namira Isthi Afiya