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Muliana, I Wayan
Pusat Penelitian dan Pengabdian Kepada Masyarakat Sekolah Tinggi Pariwisata Nusa Dua Bali
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ROLE PLAY IN ENGLISH FOR HOTEL AND TOURISM: BENEFITS AND ISSUES IN THE IMPLEMENTATION Muliana, I Wayan
JURNAL KEPARIWISATAAN Vol 10 No 2 (2011): Kepariwisataan-September
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Sekolah Tinggi Pariwisata Nusa Dua Bali

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Abstract

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ROLE PLAY IN ENGLISH FOR HOTEL AND TOURISM: BENEFITS AND ISSUES IN THE IMPLEMENTATION Muliana, I Wayan
JURNAL KEPARIWISATAAN Vol 10 No 2 (2011): Jurnal Kepariwisataan
Publisher : Pusat penelitian & Pengabdian Kepada Masyarakat STP Nusa Dua Bali

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English for Specific Purposes (ESP) for Hotel and Tourism industry has a characteristic of emphasizing communicative competence over other competences. The articles main aim is to increase the awareness of the importance of role play activities in bringing real life situations into the classroom so that it provides ideal communicative opportunity to the students. It also discusses some issues related to the benefits of using role play: integrating learning materials with the methodology of the vocational class, increasing the students' motivation, and integrating the language skills. The article is also to define what we mean by role play, to discuss some common questions/problems in using role play, to review some role plays in several course books of ESP for hotel and tourism and to suggest some adaptations to match it with the students 'future job experience.
NEEDS ANALYSIS OF ENGLISH FOR STUDENTS OF SPA TRAINING PROGRAM Muliana, I Wayan; Suprastayasa, I Gusti Ngurah Agung; Darmawijaya, I Gede
JURNAL KEPARIWISATAAN Vol 9 No 1 (2010): Jurnal Kepariwisataan
Publisher : Pusat penelitian & Pengabdian Kepada Masyarakat STP Nusa Dua Bali

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In response to the booming of the spa industry. STP Nusa Dua Bali has launched a Spa Training Program, aiming at preparing students to be able to work profes­sionally in international spa outlets/industries. Besides spa vocational subjects English is a crucial subject in the Program in order to enable the students to communicate effectively and appropriately with foreign guests and customers in handling their future job. Since Spa was a new program at STP Nusa Dua Bali, this research was conducted/or identifying the profile of the learners 'target needs of English language course in the Spa Training Program, specifically. at basic operational levels, including Spa Receptionists, Spa Therapists, and Spa Atten­dants. The data were obtained through interviews, observation, texts collection, and informal consultation at several 'international' Spa outlets in Nusa Dua tourist resorts. They were then analyzed and are presented by using Hutchinson and Waters' (1987) and Mun by 's (1978) target situation analysis frameworks. The communicative acts and.functions can be grouped into 9 communicative events: information clerk, reservation clerk, reception clerk, bell boy/doorman, spa at­tendant, spa therapist, cashier, communicating by telephone, and dealing with complaints.
Co-Authors I Gede Darmawijaya I Gusti Ngurah Agung Suprastayasa