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All Journal JURNAL PENDIDIKAN TAMBUSAI Jurnal Kepariwisataan Jurnal Bisnis Hospitaliti JURNAL ILMIAH GLOBAL EDUCATION Jurnal Pengabdian Kepada Masyarakat MAKARDHI Journal of Hospitality Accommodation Management Jurnal Ilmiah Hospitality Management Indonesian Journal of Interdisciplinary Research in Science and Technology (MARCOPOLO)
I Gede Darmawijaya
Sekolah Tinggi Pariwisata Nusa Dua Bali
Arts Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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EFEKTIVITAS LINEN RE-USE PROGRAM PADA HOTEL DI BALI Darmawijaya, I Gede
JURNAL KEPARIWISATAAN Vol 16 No 1 (2017): Jurnal Kepariwisataan
Publisher : Pusat penelitian & Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The objectives of this research were toidentify (1) the effectiveness of hotel’s linen re-use program and (2) the relationship between average room rate and the effectiveness of hotel’s linen re-use program in Bali. To achieve these objectives, this research made use questionnaires to collect the data from 30 hotels which were purposively sampled. The analysis method applied for this research was descriptive analysis. The results showed that the participation rate of guests to linen re-use program was 76%. The rate of efficiency achieved was 35% and the productivity rate increased at 22%. The correlation between average room rate and the effectiveness of linen re-use program was positively low with the value of “r” and “r2” was respectively 0.44 and 20%. These findings revealed that the program was very effective and the participation of guests were high irrespective their ability to pay the room. The implications of these findings were the government needs to make use the best practices of any green hotel programs by campaigning them to community to be used in government/private offices and households. The hotel could implement the green hotel program without being afraid left by their customers. The tourism and hospitality educational institution need to balance three bottom lines in teaching learning process which are people, planet and profit. Gaining profit and customer satisfaction by not sacrificing the environment, the planet.
KARAKTERISTIK DAY SPA DI KECAMATAN KUTA SELATAN, BALI Darmawijaya, I Gede; Sekarti, Ni Ketut
JURNAL KEPARIWISATAAN Vol 10 No 2 (2011): Jurnal Kepariwisataan
Publisher : Pusat penelitian & Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Spa industry is a fast growing industry in the world as well as in Bali. The annual average growth of numbers of day spas in this area is 40% since 1995. This research was aim at revealing the characteristics of day spa in the Kuta, Bali. Data were collected from 50 day spas. The instrument used is questionnaire fo­cusing on spa business model, spa facilities, spa treatment, spa treatment price and spa human resources. The findings of this research were: spa business model were mostly non-franchise; the annual growth was 40%; average business hours was 13 hours; average area was 1012 m2; average number of treatment room was 8,56 rooms; average number of manicure and pedicure room and other spa facilities were less than one; the most to the least popular massage were Balinese massage, aromatherapy massage, and Shiatsu massage; the cheapest price of treatment per hour was Rp 40.000 and the highest price was Rp 650.000; per­centage of male and female employees were 14% and 86%; employees with com­petencies certificate is 1,2%; educational background of employees were 5% undergraduate, 8% associate degree, 86% senior high school, and 1 % junior high school.
NEEDS ANALYSIS OF ENGLISH FOR STUDENTS OF SPA TRAINING PROGRAM Muliana, I Wayan; Suprastayasa, I Gusti Ngurah Agung; Darmawijaya, I Gede
JURNAL KEPARIWISATAAN Vol 9 No 1 (2010): Jurnal Kepariwisataan
Publisher : Pusat penelitian & Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

In response to the booming of the spa industry. STP Nusa Dua Bali has launched a Spa Training Program, aiming at preparing students to be able to work profes­sionally in international spa outlets/industries. Besides spa vocational subjects English is a crucial subject in the Program in order to enable the students to communicate effectively and appropriately with foreign guests and customers in handling their future job. Since Spa was a new program at STP Nusa Dua Bali, this research was conducted/or identifying the profile of the learners 'target needs of English language course in the Spa Training Program, specifically. at basic operational levels, including Spa Receptionists, Spa Therapists, and Spa Atten­dants. The data were obtained through interviews, observation, texts collection, and informal consultation at several 'international' Spa outlets in Nusa Dua tourist resorts. They were then analyzed and are presented by using Hutchinson and Waters' (1987) and Mun by 's (1978) target situation analysis frameworks. The communicative acts and.functions can be grouped into 9 communicative events: information clerk, reservation clerk, reception clerk, bell boy/doorman, spa at­tendant, spa therapist, cashier, communicating by telephone, and dealing with complaints.
PERSEPSI PENGGUNA TERHADAP KINERJA PEMAGANGAN MAHASISWA SEKOLAH TINGGI PARIWISATA NUSA DUA BALI I Gede Darmawijaya
JURNAL BISNIS HOSPITALITI Vol 7 No 1 (2018): Jurnal Bisnis Hospitaliti
Publisher : Pusat Penelitian & Pengabdian kepada Masyarakat, Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jbh.v7i1.53

Abstract

Penelitian ini bertujuan untuk mengidentifikasi keterampilan yang paling penting dipersyaratkan pengguna dan yang paling kurang memenuhi persyaratan pengguna dan peringkat kinerja pemagangan mahasiswa STPNB dibandingkan mahasiswa lain. Untuk mencapai tujuan tersebut penelitian ini menggunakan angket dan wawancara dalam pengumpulan datanya dari delapan hotel yang tersebar di Kuta Selatan dan Kuta. Teknik analisis yang digunakan adalah analisis deskriptif. Hasil analisis penelitian ini menunjukkan bahwa keterampilan yang paling penting dipersyaratkan oleh penggunaadalah soft skills dan Bahasa Inggris. Sedangkan keterampilan yang kurang memenuhi syarat dalam proses seleksi adalah Bahasa Inggris, kepercayaan diri dan penampilan. Dalam proses pemagangan keperampilan yang paling kurang yang dipersyaratkan adalah Bahasa Inggris, komunikasi, dan keterampilan inter-personal. Ini menunjukkan bahwa Bahasa Inggris dan soft skill masih menjadi kelemahan utama mahasiswa pemagangan STPNB. STPNB agar mendesain program untuk meningkatkan kemampuan mahasiswa dalam hal tersebut. Kualitas kerjasama STPNB dengan pengguna/hotel perlu ditingkatkan dalam hal desain rencana pemagangan, periode pemagangan, monitoring dan evaluasi untuk perbaikan berkelanjutan.
MODEL PEMAGANGAN MAHASISWA MANAJEMEN DIVISI KAMAR SEKOLAH TINGGI PARIWISATA NUSA DUA BALI I Gede Darmawijaya
JURNAL BISNIS HOSPITALITI Vol 4 No 1 (2015): Jurnal Bisnis Hospitaliti
Publisher : Pusat Penelitian & Pengabdian kepada Masyarakat, Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jbh.v4i1.122

Abstract

Pemagangan merupakan tahapan penting dalam program pendidikan di lembaga pendidikan tinggi vokasi. Untuk dapat mencapai kompetensi yang ditetapkan dalam proses pemagangan, maka perlu dievaluasi model pemagangan yang sudah ada untuk dapat menetapkan model yang paling relevan dengan tuntutan KKNI dan kebutuhan industri terhadap mutu lulusan. Temuan penelitian ini adalah 1) persepsi mahasiswa, dosen, pengguna, dan alumni terhadap program pemagangan mahasiswa MDK STPNB kurang komprehensif 2) Hal lain yang perlu mendapat perhatian adalah model pemagangan mahasiswa MDK STPNB di bagi dalam 12 tahapan. Penelitian lanjutan diperlukan untuk membuat indikator unjuk kerja dan instrumen pemagangan yang sesuai dengan kebutuhan semua pemangku kepentingan.
PREFERENSI WISATAWAN JEPANG TERHADAP PRODUK KAMAR HOTEL DI BALI I Gede Darmawijaya; Indah Kusumarini
JURNAL BISNIS HOSPITALITI Vol 2 No 1 (2013): Jurnal Bisnis Hospitaliti
Publisher : Pusat Penelitian & Pengabdian kepada Masyarakat, Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jbh.v2i1.144

Abstract

Penelitian ini bertujuan untuk mengetahui preferensi wisatwan Jepang terhadap produk kamar hotel. Penelitian ini menggunakan 100 responden sebagai sampel yang diberikan kuesioner yang berfokus pada empat tingkatan produk hospitality yaitu: produk inti, produk mendukung, produk facilitating dan produk augmented. Temuan penelitian ini adalah wisatawan Jepang lebih memilih tempat tidur twin dan double; kamar mandi dengan bak mandi dan pancuran; perlengkapan mandi lengkap termasuk handuk Jepang; sekali MUR setiap hari danfull TDS; c'heck in dan fleksibel tanpa biaya tambahan; ada layanan butler 24 jam; koneksi internet dan NHK TV; ada cinderamata saat TDS; pelayanan MUR dan TDS lebih awal; suasana kamar cerah, putih, bersih, dengan aroma relaks; pemandangan kamar menghadap kolam renang, laut dan pantai; pelayanan yang ramah dan tulus; pramugraha dapat berbahasa Jepang; ada direktori layanan dalam bahasa Jepang; ada pelayanan permintaan tamu 24 jam; dan lena diganti setiap hari.
EFEKTIVITAS LINEN RE-USE PROGRAM PADA HOTEL DI BALI I Gede Darmawijaya
JURNAL KEPARIWISATAAN Vol 16 No 1 (2017): Jurnal Kepariwisataan
Publisher : Pusat penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jpar.v16i1.85

Abstract

The objectives of this research were toidentify (1) the effectiveness of hotel’s linen re-use program and (2) the relationship between average room rate and the effectiveness of hotel’s linen re-use program in Bali. To achieve these objectives, this research made use questionnaires to collect the data from 30 hotels which were purposively sampled. The analysis method applied for this research was descriptive analysis. The results showed that the participation rate of guests to linen re-use program was 76%. The rate of efficiency achieved was 35% and the productivity rate increased at 22%. The correlation between average room rate and the effectiveness of linen re-use program was positively low with the value of “r” and “r2” was respectively 0.44 and 20%. These findings revealed that the program was very effective and the participation of guests were high irrespective their ability to pay the room. The implications of these findings were the government needs to make use the best practices of any green hotel programs by campaigning them to community to be used in government/private offices and households. The hotel could implement the green hotel program without being afraid left by their customers. The tourism and hospitality educational institution need to balance three bottom lines in teaching learning process which are people, planet and profit. Gaining profit and customer satisfaction by not sacrificing the environment, the planet.
KARAKTERISTIK DAY SPA DI KECAMATAN KUTA SELATAN, BALI I Gede Darmawijaya; Ni Ketut Sekarti
JURNAL KEPARIWISATAAN Vol 10 No 2 (2011): Jurnal Kepariwisataan
Publisher : Pusat penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jpar.v10i2.262

Abstract

Spa industry is a fast growing industry in the world as well as in Bali. The annual average growth of numbers of day spas in this area is 40% since 1995. This research was aim at revealing the characteristics of day spa in the Kuta, Bali. Data were collected from 50 day spas. The instrument used is questionnaire fo­cusing on spa business model, spa facilities, spa treatment, spa treatment price and spa human resources. The findings of this research were: spa business model were mostly non-franchise; the annual growth was 40%; average business hours was 13 hours; average area was 1012 m2; average number of treatment room was 8,56 rooms; average number of manicure and pedicure room and other spa facilities were less than one; the most to the least popular massage were Balinese massage, aromatherapy massage, and Shiatsu massage; the cheapest price of treatment per hour was Rp 40.000 and the highest price was Rp 650.000; per­centage of male and female employees were 14% and 86%; employees with com­petencies certificate is 1,2%; educational background of employees were 5% undergraduate, 8% associate degree, 86% senior high school, and 1 % junior high school.
NEEDS ANALYSIS OF ENGLISH FOR STUDENTS OF SPA TRAINING PROGRAM I Wayan Muliana; I Gusti Ngurah Agung Suprastayasa; I Gede Darmawijaya
JURNAL KEPARIWISATAAN Vol 9 No 1 (2010): Jurnal Kepariwisataan
Publisher : Pusat penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jpar.v9i1.307

Abstract

In response to the booming of the spa industry. STP Nusa Dua Bali has launched a Spa Training Program, aiming at preparing students to be able to work profes­sionally in international spa outlets/industries. Besides spa vocational subjects English is a crucial subject in the Program in order to enable the students to communicate effectively and appropriately with foreign guests and customers in handling their future job. Since Spa was a new program at STP Nusa Dua Bali, this research was conducted/or identifying the profile of the learners 'target needs of English language course in the Spa Training Program, specifically. at basic operational levels, including Spa Receptionists, Spa Therapists, and Spa Atten­dants. The data were obtained through interviews, observation, texts collection, and informal consultation at several 'international' Spa outlets in Nusa Dua tourist resorts. They were then analyzed and are presented by using Hutchinson and Waters' (1987) and Mun by 's (1978) target situation analysis frameworks. The communicative acts and.functions can be grouped into 9 communicative events: information clerk, reservation clerk, reception clerk, bell boy/doorman, spa at­tendant, spa therapist, cashier, communicating by telephone, and dealing with complaints.
KUALITAS PELAYANAN SPA PADA HOTEL DI KAWASAN WISATA NUSA DUA I Gede Darmawijaya
Jurnal Ilmiah Hospitality Management Vol 1 No 1 (2010)
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (255.024 KB) | DOI: 10.22334/jihm.v1i1.64

Abstract

Spa industry is a fast growing industry in the world. In Asia itself, it grew more than 100% from the year 2003 up to 2009, while in Indonesia, this industry grew 174%. This fenomenon brought beneficial effect to spa product industry, especially those companies that produce local or traditional spa product. In order to anticipate the needs and wants of spa industry’s customers to spa products, it is very imperative to reveal the quality of spa’s services viewed from the expectation and perception of international and domestic tourists.In relation to that reason, this study is conducted and aims to find out to what degree tourists perception towards the quality of spa’s services meet                               their expectations on it.            This study was conducted purposively at five villas/resorts at tourist resort Nusa Dua, namely; Bali Desa, Kayu Manis Private Villas & Spa, The Laguna Resort & Spa, Melia Bali Villas & Spa Resort, and Inna Putri Bali. There are 224 respondents accidently used as samples. The data was collected by using questionnaire, then it was analysed with important and performance analysis.            The findings of this study were the percentage of perception of tourists towards the quality of spa’s services that meets their expectation was 98.4%
Co-Authors Eka Darmaputra, Putu Gede I Gusti Ayu Putu Wita Indrayani I Gusti Ngurah Agung Suprastayasa I Wayan Muliana I Wayan Sunarsa, I Wayan Ida Ayu Sri Puspa Adi Kusumarini, Indah Mahaditha, Putu Rio Satria Muliana, I Wayan Muliana, I Wayan Ni Ketut Sekarti Pitanatri, Made Uttari Priliani, Ni Luh Dita Putu Gede Eka Darmaputra Seniartha, I Wayan Sihombing, Irene Hanna H Todi Astawan, I Kadek Venysia, Ni Putu Selina Wiguna, I Nyoman Candra