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All Journal Jurnal Ilmiah Pariwisata International Journal of Applied Sciences in Tourism and Events JURNAL KEPARIWISATAAN PARIWISATA BUDAYA: JURNAL ILMIAH AGAMA DAN BUDAYA Tourism Reserch Journal Jurnal Kepariwisataan Jurnal Bisnis Hospitaliti Jurnal Gastronomi Indonesia Jurnal Pengabdian Kepada Masyarakat MAKARDHI Jurnal Pemberdayaan Pariwisata Journal of Hospitality Accommodation Management Pusaka : Journal of Tourism, Hospitality, Travel and Business Event Jurnal Pariwisata Nusantara LACULTOUR: Journal of Language and Cultural Tourism Pariwisata Budaya: Jurnal Ilmiah Pariwisata Agama dan Budaya Barista : Jurnal Kajian Bahasa dan Pariwisata Masyarakat Pariwisata: Journal of Community Services in Tourism Indonesian Journal of Banking and Financial Technology (FINTECH) Jurnal Kawistara JECOM TRJ (Tourism Research Journal) Jurnal Ilmiah Pariwisata
I Gusti Ngurah Agung Suprastayasa
Politeknik Pariwisata Bali
Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Transportation Other

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PARIWISATA DAN KEMISKINAN DI BALI Suprastayasa, I G N Agung
JURNAL KEPARIWISATAAN Vol 6 No 2 (2007): Kepariwisataan-September
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Sekolah Tinggi Pariwisata Nusa Dua Bali

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GAYA BELAJAR (LEARNING STYLE) BAHASA INGGRIS MAHASISWA SEKOLAH TINGGI PARIWISATA (STP) NUSA DUA BALI DAN IMPLIKASINYA Agung Suprastayasa, I Gusti Ngurang
JURNAL KEPARIWISATAAN Vol 8 No 2 (2009): Kepariwisataan-September
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Sekolah Tinggi Pariwisata Nusa Dua Bali

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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN ·NIAT MENGINAPKEMBALI TAMU PADA VILLA Suprastayasa, I Gusti Ngurah Agung; Arcana, I Nyoman
JURNAL KEPARIWISATAAN Vol 11 No 1 (2012): Jurnal Kepariwisataan
Publisher : Pusat penelitian & Pengabdian Kepada Masyarakat STP Nusa Dua Bali

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Penelitian ini bertujuan untuk mengkonfirmasi pengaruk kualitas pelayanan terhadap kepuasan dan niat menginap kembali tamu pada villa di Bali Data dikumpulkan dengan metode judgmental sampling denganjufrlah responden sebanyak200 orang wisatawan yang menginap di berbagai villd di Kabupaten . Denpasar; Badung dan, Gianyar, · Propinsi Bali. Variabel dala penelitian ini adalah kualztas pelayanan sebagai vanabel exogenous (X), kepuasan sebagai variabel interviening (YI) dan niat menginap kembali seb_bgai variabel endogenous (Y2). Seluruh variabel 4alanr:penelitian inidiuku11 dengdn skala Likert lima tingkatan, yaitu sang at tidak setuju (1) sampai dengJn sangat setuju .
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN RESTORAN CEPAT SAJI Utama, I Putu; Suprastayasa, I Gusti Ngurah Agung; Wiratnaya, I Nyoman
JURNAL KEPARIWISATAAN Vol 10 No 2 (2011): Jurnal Kepariwisataan
Publisher : Pusat penelitian & Pengabdian Kepada Masyarakat STP Nusa Dua Bali

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Abstract

This research proposes to confirm the effects of service quality to customert s satisfaction and loyalty in fast food restaurants. The data were collected by applying judmental sampling method, which was applied to 200 customers at outlets of Kentucky Fried Chicken and Mac Donalds in Denpasar and Badung. The variables in this study are service quality as an exogenous variable, custom­ers satisfaction as an interviening variable, and customers loyalty as an endog-enous variable. The responden s perception is indicated in Likert scale of 5, in which I is strongly disagree and 5 is strongly agree with the statements. The data were then analyzed using Structural Equation Modelling (SEM). The ques­tioner consisting of 40 questions were tried out for its validity using Alpha Pearson Correlation and reliability using Cronbach s alpha formulas. Then, the statisti­cal analysis of Structural Equation Modelling showed that direct effect of service quality to customers satisfaction was sign.ificant (85.9%), direct effect of customers satisfaction to customers loyalty was significant (91.5%), direct effect of service quality to customers satisfaction was insign.ificant, and indirect effect of service quality to customers loyalty through customers satisfaction was significant (78.6%).
PARIWISATA RELAWAN (VOLUNTEER TOURISM): PERKEMBANGAN, AKTIVITAS DAN MASYARAKAT LOKAL Suprastayasa, I Gusti Ngurah Agung
JURNAL KEPARIWISATAAN Vol 10 No 1 (2011): Jurnal Kepariwisataan
Publisher : Pusat penelitian & Pengabdian Kepada Masyarakat STP Nusa Dua Bali

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One of the forms of tourism that experience significant development in therecent years is volunteer tourism. The development has attracted both-theindustries as well as researchers in tourism sector. Volunteer tourism startedwhen the establishment of Volunteer Services Oversees (VSO) and US PeaceCorp which send volunteers to less developed nations for development. Thevolunteers can be involved in different areas like archeology, biology, construction, teaching, and conser vation. Compared to other forms of tourism, itis considered as an alternative, sustainable, culturally aware and environmentallyfriendly form of tourism which take into consideration and benefit the localcommunity. However researchs in different aspects of volunteer tourism needfurther be conducted.
NEEDS ANALYSIS OF ENGLISH FOR STUDENTS OF SPA TRAINING PROGRAM Muliana, I Wayan; Suprastayasa, I Gusti Ngurah Agung; Darmawijaya, I Gede
JURNAL KEPARIWISATAAN Vol 9 No 1 (2010): Jurnal Kepariwisataan
Publisher : Pusat penelitian & Pengabdian Kepada Masyarakat STP Nusa Dua Bali

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In response to the booming of the spa industry. STP Nusa Dua Bali has launched a Spa Training Program, aiming at preparing students to be able to work profes­sionally in international spa outlets/industries. Besides spa vocational subjects English is a crucial subject in the Program in order to enable the students to communicate effectively and appropriately with foreign guests and customers in handling their future job. Since Spa was a new program at STP Nusa Dua Bali, this research was conducted/or identifying the profile of the learners 'target needs of English language course in the Spa Training Program, specifically. at basic operational levels, including Spa Receptionists, Spa Therapists, and Spa Atten­dants. The data were obtained through interviews, observation, texts collection, and informal consultation at several 'international' Spa outlets in Nusa Dua tourist resorts. They were then analyzed and are presented by using Hutchinson and Waters' (1987) and Mun by 's (1978) target situation analysis frameworks. The communicative acts and.functions can be grouped into 9 communicative events: information clerk, reservation clerk, reception clerk, bell boy/doorman, spa at­tendant, spa therapist, cashier, communicating by telephone, and dealing with complaints.
GAYA BELAJAR (LEARNING STYLE) BAHASA INGGRIS MAHASISWA SEKOLAH TINGGI PARIWISATA (STP) NUSA DUA BALI DAN IMPLIKASINYA Suprastayasa, I Gusti Ngurah Agung
JURNAL KEPARIWISATAAN Vol 8 No 2 (2009): Jurnal Kepariwisataan
Publisher : Pusat penelitian & Pengabdian Kepada Masyarakat STP Nusa Dua Bali

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This study aims to identify the EFL learning style preferences of the Students of Sekolah Tinggi Pariwisata Nusa Dua Bali and its implication towards the teaching and learning. A set of questionnaire that was adopted from Riazi & Riasati (2007), comprising of 21 items of students' learning style preferences was administered to 150 first-year students. One hundred and twenty-nine (129) students participated in this study. Results showed the learning style preferences of students i11 different areas and some implications to teaching and learning were discussed.
PARIWISATA DAN KEMISKJNAN DI BALI Suprastayasa, I Gusti Ngurah Agung
JURNAL KEPARIWISATAAN Vol 6 No 2 (2007): Jurnal Kepariwisataan
Publisher : Pusat penelitian & Pengabdian Kepada Masyarakat STP Nusa Dua Bali

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Abstract

The Tourism industry in Bali makes important contributions to the econo­mies of Bali as well as Indonesia, particularly to foreign exchange earnings,  employment and GDP. However, the vast growth of tourism industry has not been able to eradicate poverty. Some measures should be made to make tourism generates more benefit to the poor. The private sector, community, Non-Government Organizations and governments should
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN ·NIAT MENGINAPKEMBALI TAMU PADA VILLA Suprastayasa, I Gusti Ngurah Agung; Arcana, I Nyoman
JURNAL KEPARIWISATAAN Vol 11 No 1 (2012): Jurnal Kepariwisataan
Publisher : Pusat penelitian & Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

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Abstract

Penelitian ini bertujuan untuk mengkonfirmasi pengaruk kualitas pelayanan terhadap kepuasan dan niat menginap kembali tamu pada villa di Bali Data dikumpulkan dengan metode judgmental sampling denganjufrlah responden sebanyak200 orang wisatawan yang menginap di berbagai villd di Kabupaten . Denpasar; Badung dan, Gianyar, · Propinsi Bali. Variabel dala penelitian ini adalah kualztas pelayanan sebagai vanabel exogenous (X), kepuasan sebagai variabel interviening (YI) dan niat menginap kembali seb_bgai variabel endogenous (Y2). Seluruh variabel 4alanr:penelitian inidiuku11 dengdn skala Likert lima tingkatan, yaitu sang at tidak setuju (1) sampai dengJn sangat setuju .
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN RESTORAN CEPAT SAJI Utama, I Putu; Suprastayasa, I Gusti Ngurah Agung; Wiratnaya, I Nyoman
JURNAL KEPARIWISATAAN Vol 10 No 2 (2011): Jurnal Kepariwisataan
Publisher : Pusat penelitian & Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research proposes to confirm the effects of service quality to customert s satisfaction and loyalty in fast food restaurants. The data were collected by applying judmental sampling method, which was applied to 200 customers at outlets of Kentucky Fried Chicken and Mac Donalds in Denpasar and Badung. The variables in this study are service quality as an exogenous variable, custom­ers satisfaction as an interviening variable, and customers loyalty as an endog-enous variable. The responden s perception is indicated in Likert scale of 5, in which I is strongly disagree and 5 is strongly agree with the statements. The data were then analyzed using Structural Equation Modelling (SEM). The ques­tioner consisting of 40 questions were tried out for its validity using Alpha Pearson Correlation and reliability using Cronbach s alpha formulas. Then, the statisti­cal analysis of Structural Equation Modelling showed that direct effect of service quality to customers satisfaction was sign.ificant (85.9%), direct effect of customers satisfaction to customers loyalty was significant (91.5%), direct effect of service quality to customers satisfaction was insign.ificant, and indirect effect of service quality to customers loyalty through customers satisfaction was significant (78.6%).
Co-Authors A.A. Ayu Oka Mirah Wahyuni Anak Agung Gde Oka Geria Anik Suryaningsih, Ni Kadek Anik Suryaningsih Anom Hery Suasapha Arjaya, I Ketut Arjaya, Ketut Armeli Armeli Arnata, Rusdi Asmarani, I Gusti Ayu Ratih Berend Gensan Coloay Citrawati , Luh Putu Citrawati, Luh Putu Clara Angely Cambey Darmaputra, Putu Gde Eka Desak Made Dwi Krisna Suryani Suryani Febrianto, I Gusti Agung Fiorenza Ayunda Natalie Limantara Gede Muna Satya Febriyana Hanny Hafiar Hardina Hilda Apriani I Dewa Putu Hendri Pramana I Gede Darmawijaya I Gede Mahesa Pradyana I Gusti Agung Gede Witarsana I Gusti Ayu Putu Wita Indrayani I Gusti Gede Anggareksa Putra Mulyawan I Gusti Ngurah Agung Wiryanata I Ketut Arjaya I Nyoman Arcana I Nyoman Arcana I Nyoman Lingga Sana I Putu Esa Widaharthana I Putu Esa Widaharthana I Putu Esa Widaharthana I Putu Utama I Wayan Muliana I Wayan Sunarsa, I Wayan Ida Ayu Kalpikawati Ida Ayu Sri Puspa Adi Iswarini, Ni Ketut Juli Rastitiati, Ni Kade Kalpikawati, Ida Ayu Komang Pandini Niken Absari Komang Kristiono Liestiandre, Hanugerah Kusumarini, Indah Luh Putu Kartini Made Darmiati Made Darmiati Mahendra Adi Winatha Martadjaya, I Gusti Made Iwan Dusanta Muliana, I Wayan Muliana, I Wayan Ngelambong, Anderson Ni Kade Juli Rastitiati Ni Kade Juli Rastitiati Ni Ketut Wiwiek Agustina Ni Komang Niko Pandeani Ni Made Tirtawati Oka Geria, Anak Agung Gede Pande Kadek Oka Adi Nugraha pinaria, ni wayan chintia Purwastuti Eko Sucahyo Putu Surya Laksana Rahjasa Rastitiati, Ni Kade Juli Ratri Paramita Ratri Paramita Reni Ariasri, Nyoman Rumadana, I Made Rusdiarnata, Ketut Sabudi, I Nyoman Sukana Sawitri, Hari Sawitri, Hari Sudiarta, Ngakan Putu Sulistyawati, Ni Luh Ketut Sri Sumadi, I Gede Sumariati, I Dewa Ayu Rai Susianti, Hartanti Woro Swandewi, Ni Kadek Teguh Hadisukarno Theresia Verina Rosari Bei Utama, I Putu Utama, I Putu Wirata, I Nengah Wiratnaya, I Nyoman