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All Journal MODERAT: Jurnal Ilmiah Ilmu Pemerintahan
Izar Hasanah, Dera
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Humanities Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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TRANSFORMASI PELAYANAN PUBLIK BERBASIS INOVASI DIGITAL (STUDI KASUS DESKRIPTIF PEMERINTAH KOTA SEMARANG) Izar Hasanah, Dera; Novariza, Emi; Rivani Radiansyah, Rifi; Rozak Riaji , Isnandi Abdul
Moderat : Jurnal Ilmiah Ilmu Pemerintahan Vol 11 No 2 (2025): Mei 2025
Publisher : Program Studi Ilmu Pemerintahan FISIP Universitas Galuh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25157/moderat.v11i2.4783

Abstract

To meet the increasingly complex needs of public services, especially those related to speed, efficiency, and transparency, the Semarang City Government is improving services by transforming conventional systems into digitization-based public services (e-government). This research aims to know and understand more deeply about the transformation of public services based on digital innovation in Semarang City Government. To explore the complexity of this research, researchers will use qualitative research methods through a descriptive case study approach. The data collection is done by collecting official documents and interviews through scientific discussion forums. The results of this study show that the Semarang City Government has made efforts to improve public services through a public service transformation process that is considered quite optimal, effective and efficient, with several stages starting from the optimal preparation stage by prioritizing the needs of the community, the effective maturation stage with the implementation of digital-based services, the stabilization stage which always undergoes evaluation and interoperability between systems and the well-integrated utilization stage, such as the Government to Government (G2G), Government to Business (G2B), and Government to Citizen (G2C) service systems.
Co-Authors Novariza, Emi Rivani Radiansyah, Rifi Rozak Riaji , Isnandi Abdul