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All Journal Indonesian Journal of Electrical Engineering and Computer Science Journal of the Community Development in Asia
Cheah, Jeffrey S. S.
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Humanities

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Re`assessing ICT Adoption Among Malaysian SMEs: A Post-COVID-19 Thematic Literature Review Using TOE Framework Chiew, Kuan-Zheng; Cheah, Jeffrey S. S.
Journal of The Community Development in Asia Vol 8, No 2 (2025): May 2025
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jcda.v8i2.3893

Abstract

This study presents a thematic literature review examining Information and Communication Technology (ICT) adoption among Malaysian small and medium-sized enterprises (SMEs) using the Technology-Organization-Environment (TOE) framework. It synthesizes findings from recent empirical studies (2016–2024) and evaluates how technological, organizational, and environmental factors influence ICT adoption and SME performance, particularly during the COVID-19 pandemic. Key insights highlight that perceived relative advantage, top management support, and competitive pressure are consistent enablers, while factors such as complexity and regulatory support yield mixed results depending on context. The pandemic accelerated digital transformation, reshaping organizational behavior and external environments. This review argues that although the TOE framework remains relevant, it must be adapted to account for temporal shifts and crisis responsiveness. The findings offer practical guidance for SME leaders and policymakers and call for structural support to promote long-term digital resilience. Limitations include reliance on existing studies and lack of longitudinal data. Future research should empirically validate extended TOE models and explore sector-specific and cross-regional adoption patterns.
The impact of COVID-19 on e-commerce: a cross-national analysis of policy implications Cheong, Jia Qi; Tsen, Wong Hock; Abdul Karim, Samsul Ariffin; Cheah, Jeffrey S. S.
Indonesian Journal of Electrical Engineering and Computer Science Vol 38, No 3: June 2025
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijeecs.v38.i3.pp1946-1956

Abstract

The field of e-commerce research has evolved over recent decades, but the coronavirus disease 2019 (COVID-19) pandemic significantly accelerated its prominence, as evidenced by extensive literature. The pandemic underscored the pivotal role of e-commerce in driving the digital transformation of the global economy. However, there remains a lack of comprehensive reviews in this area, particularly comparative analyses of how different countries leveraged e-commerce to navigate the pandemic’s challenges. This paper addresses this gap by examining the literature on e-commerce adoption and its implications during COVID-19, focusing on select countries, including China, Malaysia, and several European nations. The case of China, as a major economic power in Asia, offers particularly valuable insights.
Co-Authors Cheong, Jia Qi Chiew, Kuan-Zheng Samsul Ariffin Abdul Karim Tsen, Wong Hock